Network Data Admin - Incident & SLA Specialist (Contract)

Wipro Technologies; Kraków; On-site; PLN 72,000 - 108,000; Full time

Job summary

Wipro Limited in Krakow is seeking a Network Data Admin on a contract basis to support triage and documentation of priority incidents and to help resolve software, hardware and network service requests. You will monitor SLA adherence, assist in change requests, and ensure accurate logging and timely escalation when delays occur.

1–3 years of relevant Network Data Admin experience is expected. Join a global technology leader and collaborate with cross-functional teams to maintain reliable network

Qualifications

• Mandatory skills: Network Data Admin. 1–3 years of experience.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) with documentation and SLA adherence.
• Resolution of software/hardware/network service requests with accurate logging and timely completion.
• SLA monitoring across ticket lifecycles and escalation for delays or breaches.
• Assist in creation of change requests based on incident types raised and resolved.

Skills

Network Data Admin

Job description

Wipro Limited in Krakow is seeking a Network Data Admin on a contract basis to support triage and documentation of priority incidents and to help resolve software, hardware and network service requests. You will monitor SLA adherence, assist in change requests, and ensure accurate logging and timely escalation when delays occur.

1–3 years of relevant Network Data Admin experience is expected. Join a global technology leader and collaborate with cross-functional teams to maintain reliable network