German-Speaking Sales Service Delivery Lead

TTEC; Kraków; On-site; PLN 150,000 - 210,000; Full time

Job summary

TTEC in Krakow is seeking a German-speaking Sales Service Delivery Team Lead to manage and mentor a customer-focused team on site. You will drive performance, coach individuals, and handle escalations while aligning with client goals.

You will report to the Sales Service Delivery Manager and be empowered to motivate your team, resolve issues, and support career growth within a global organization.

Qualifications

• Associate degree, technical school, or equivalent work experience.
• Sales management experience is a plus.
• Strong leadership and communication skills.

Responsibilities

• Coach associates to ensure achievement of goals and coordinate training on new or revised information.
• Manage multiple, complex tasks and monitor attendance of the team.
• Motivate and develop the team with integrity and constructive feedback.

Skills

Leadership

Coaching

Mentoring

Customer focus

Team management

Education

Associate degree / technical school

Sales management experience

Job description

TTEC in Krakow is seeking a German-speaking Sales Service Delivery Team Lead to manage and mentor a customer-focused team on site. You will drive performance, coach individuals, and handle escalations while aligning with client goals.

You will report to the Sales Service Delivery Manager and be empowered to motivate your team, resolve issues, and support career growth within a global organization.