Multilingual IT Support & Billing Specialist

OVHcloud; Wrocław; On-site; PLN 45,000 - 71,000; Full time

Benefits offered by this job

Edenred lunch card

Luxmed health care

Multisport card

Public transport refund

Ask Henry concierge

EMA – psychological support

Employee referral program

Additional 4 days off

Global Incentive Plan

Funding for remote working

Glasses refund

Social Fund: holiday allowance

Job summary

OVHcloud, a leading European cloud and hosting provider, seeks customer support agents in Wrocław. You will be the first point of contact for customers worldwide, listening, diagnosing and resolving billing and admin issues while upholding OVHcloud's reputation for strong expertise and excellent support.

You will learn about services, collaborate with teams, and participate in projects. The role requires shifting work hours and a proactive, independent mindset with a focus on great customer

Qualifications

• Polish, English and Spanish required or fluent

Responsibilities

• be the first point of contact for customers from different countries worldwide
• listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
• participate in defined projects and missions
• understand, integrate and promote the OVHcloud image as a company with strong expertise and excellent customer support

Skills

Polish

English

Spanish

Job description

OVHcloud, a leading European cloud and hosting provider, seeks customer support agents in Wrocław. You will be the first point of contact for customers worldwide, listening, diagnosing and resolving billing and admin issues while upholding OVHcloud's reputation for strong expertise and excellent support.

You will learn about services, collaborate with teams, and participate in projects. The role requires shifting work hours and a proactive, independent mindset with a focus on great customer