Multilingual Customer Support Specialist - Entry Level

TransferGo; Kraków; Presencial; PLN 73.000 - 109.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Hybrid work environment

Annual development budget

Healthcare benefits

Pet-friendly office

Descripción de la vacante

TransferGo is seeking a Junior Customer Support Specialist in Kraków to assist users across multiple languages. You will handle real-time chats and emails, guide customers through transfer statuses, verify accounts, and resolve issues with empathy and clear communication.

You will report to the Customer Care Team Lead-Dariia. The role operates in a hybrid environment with rotating shifts (08:00-17:00 and 12:00-21:00) and a focus on high-quality service.

Formación

• Fluent in English required.
• Able to explain processes clearly in writing.

Responsabilidades

• Handle incoming real-time chats and email inquiries across all supported languages using internal translation tools.
• Assist users with money transfer statuses, account issues, and verification processes.
• Manage customer interactions with empathy, staying calm under pressure.
• Maintain high internal quality standards and adhere to compliance rules.
• Collaborate with CS Senior agents and Team Leads to resolve edge cases.

Conocimientos

Fluent in English

Descripción del empleo

TransferGo is seeking a Junior Customer Support Specialist in Kraków to assist users across multiple languages. You will handle real-time chats and emails, guide customers through transfer statuses, verify accounts, and resolve issues with empathy and clear communication.

You will report to the Customer Care Team Lead-Dariia. The role operates in a hybrid environment with rotating shifts (08:00-17:00 and 12:00-21:00) and a focus on high-quality service.