Multilingual Customer Service Executive - Hybrid

Remote Genie; Polska; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

LGC Standards is hiring a Customer Service Executive (m/f/d) fluent in Polish with English and French at B2 level or higher. The role sits in Łomianki, Poland, with a hybrid model, supporting customers worldwide with orders, pricing and product availability.

You’ll own the customer journey from enquiry to delivery, coordinate with internal teams, and ensure accurate order records in our ERP system, while upholding ISO quality standards.

Qualifications

• Experience in customer service, sales support, order management or order entry.
• Native-level Polish.
• English and French at B2 level or above.

Responsibilities

• Take ownership of the customer journey from enquiry to delivery.
• Assist with pricing, product availability, orders and deliveries via email and phone.
• Process customer orders accurately and keep details complete.
• Update customers on order status, changes and shipping.
• Collaborate with teams to resolve queries and find solutions.
• Represent the voice of the customer internally.
• Use ERP/Sales systems to maintain accurate order information and follow quality standards (ISO 13485 and ISO 9001).

Skills

Polish (native)

English (B2+)

French (B2+)

Communication skills

Attention to detail

Organisational skills

Independent & team work

Customer service experience

Sales support experience

Order management experience

Tools

IFS ERP

Salesforce

Job description

LGC Standards is hiring a Customer Service Executive (m/f/d) fluent in Polish with English and French at B2 level or higher. The role sits in Łomianki, Poland, with a hybrid model, supporting customers worldwide with orders, pricing and product availability.

You’ll own the customer journey from enquiry to delivery, coordinate with internal teams, and ensure accurate order records in our ERP system, while upholding ISO quality standards.