Hybrid Multilingual Global Customer Service Executive

LGC Group; Łomianki; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

LGC Standards in Łomianki is seeking a Customer Service Executive (m/f/d) fluent in Polish with English and French at B2+ to join our international team. You’ll manage orders, handle inquiries and ensure smooth deliveries for customers worldwide.

You’ll work in a hybrid setup, liaising with ERP systems like IFS and Salesforce to keep customer data accurate and respond promptly. This role is ideal for detail-oriented communicators who enjoy problem-solving.

Qualifications

• Experience in customer service, sales support, order management or order entry.
• Native-level Polish.
• English and French at B2 level or above.
• Strong communication skills and a friendly, proactive approach.
• Great attention to detail and strong organisational skills.
• Confidence working both independently and as part of a team.
• Experience working with ERP systems, ideally IFS.
• Experience with Salesforce would be an advantage.

Responsibilities

• You’ll take ownership of the customer journey from enquiry through to delivery, including:
• • Supporting customers by email and phone with questions around pricing, product availability, orders and deliveries
• • Processing customer orders accurately and ensuring all details are complete
• • Keeping customers informed about order status, changes, backorders and shipping
• • Working closely with colleagues across the business to resolve queries and find the right solutions
• • Acting as the voice of the customer internally, making sure their needs are understood
• • Coordinating requests with the appropriate teams and following up to ensure nothing gets lost along the way
• • Working with our ERP and sales systems to maintain accurate customer and order information
• • Following our quality processes and standards, including ISO 13485 and ISO 9001

Skills

Customer service

Sales support

Order management

Polish

English

French

ERP systems

IFS

Salesforce

Tools

IFS

Salesforce

Job description

LGC Standards in Łomianki is seeking a Customer Service Executive (m/f/d) fluent in Polish with English and French at B2+ to join our international team. You’ll manage orders, handle inquiries and ensure smooth deliveries for customers worldwide.

You’ll work in a hybrid setup, liaising with ERP systems like IFS and Salesforce to keep customer data accurate and respond promptly. This role is ideal for detail-oriented communicators who enjoy problem-solving.