Multilingual CS Executive — Polish, English & French

LGC; Łomianki; Hybrid; PLN 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

LGC Standards is seeking a Customer Service Executive (m/f/d) to join our international Łomianki team. You will be the primary contact for global customers, handling orders, pricing queries, deliveries and product questions in Polish, English and French.

This hybrid role blends home and on-site collaboration to deliver excellent service. You’ll work with ERP systems (IFS) and Salesforce, coordinate with internal teams, and ensure accurate order information while upholding our quality standards.

Qualifications

• Experience in customer service or sales support roles.
• Native-level Polish.
• English and French at B2 level or above.
• Strong communication and organisational skills.
• Familiarity with ERP systems, ideally IFS.
• Knowledge of Salesforce is advantageous.

Responsibilities

• Support customers by email and phone with questions around pricing, product availability, orders and deliveries.
• Process customer orders accurately and ensure all details are complete.
• Keep customers informed about order status, changes, backorders and shipping.
• Collaborate with colleagues across the business to resolve queries and find solutions.
• Act as the voice of the customer internally to ensure needs are understood.
• Coordinate requests with the appropriate teams and follow up to avoid gaps.

Skills

Customer service

Sales support

Order management

Order entry

Tools

IFS

Salesforce

Job description

LGC Standards is seeking a Customer Service Executive (m/f/d) to join our international Łomianki team. You will be the primary contact for global customers, handling orders, pricing queries, deliveries and product questions in Polish, English and French.

This hybrid role blends home and on-site collaboration to deliver excellent service. You’ll work with ERP systems (IFS) and Salesforce, coordinate with internal teams, and ensure accurate order information while upholding our quality standards.