Multilingual Global Customer Service Executive - Hybrid

LGC Limited; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

LGC Standards in Łomianki (Poland) is seeking a Customer Service Executive (m/f/d) who will support customers worldwide, handling orders, pricing and product enquiries from a hybrid site.

You will own the customer journey from enquiry to delivery, collaborating with global teams, ensure accurate data in ERP systems, and uphold ISO 13485 and ISO 9001 standards. Fluency in Polish and strong English/French are essential.

Qualifications

• Experience in customer service, sales support, order management or order entry.
• Native-level Polish.
• English and French at B2 level or above.
• Strong communication skills and a friendly, proactive approach.
• Great attention to detail and strong organisational skills.
• Confidence working both independently and as part of a team.
• Experience with ERP systems, ideally IFS; Salesforce experience is a plus.

Responsibilities

• Take ownership of the customer journey from enquiry to delivery.
• Support customers by email and phone with questions around pricing, product availability, orders and deliveries.
• Process customer orders accurately and ensuring all details are complete.
• Keep customers informed about order status, changes, backorders and shipping.
• Work closely with colleagues across the business to resolve queries and find the right solutions.
• Act as the voice of the customer internally, ensuring their needs are understood.
• Coordinate requests with the appropriate teams and follow up to ensure nothing gets lost.
• Work with ERP and sales systems to maintain accurate customer and order information; follow ISO standards.

Skills

Customer service experience

Polish (native)

English & French at B2

Strong communication skills

Attention to detail

Organisational skills

Independent and teamwork

Tools

IFS ERP

Salesforce

Job description

LGC Standards in Łomianki (Poland) is seeking a Customer Service Executive (m/f/d) who will support customers worldwide, handling orders, pricing and product enquiries from a hybrid site.

You will own the customer journey from enquiry to delivery, collaborating with global teams, ensure accurate data in ERP systems, and uphold ISO 13485 and ISO 9001 standards. Fluency in Polish and strong English/French are essential.