Customer Service Executive (m/f/d)

Remote Genie; Polska; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

LGC Standards is hiring a Customer Service Executive (m/f/d) fluent in Polish with English and French at B2 level or higher. The role sits in Łomianki, Poland, with a hybrid model, supporting customers worldwide with orders, pricing and product availability.

You’ll own the customer journey from enquiry to delivery, coordinate with internal teams, and ensure accurate order records in our ERP system, while upholding ISO quality standards.

Qualifications

• Experience in customer service, sales support, order management or order entry.
• Native-level Polish.
• English and French at B2 level or above.

Responsibilities

• Take ownership of the customer journey from enquiry to delivery.
• Assist with pricing, product availability, orders and deliveries via email and phone.
• Process customer orders accurately and keep details complete.
• Update customers on order status, changes and shipping.
• Collaborate with teams to resolve queries and find solutions.
• Represent the voice of the customer internally.
• Use ERP/Sales systems to maintain accurate order information and follow quality standards (ISO 13485 and ISO 9001).

Skills

Polish (native)

English (B2+)

French (B2+)

Communication skills

Attention to detail

Organisational skills

Independent & team work

Customer service experience

Sales support experience

Order management experience

Tools

IFS ERP

Salesforce

Job description

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Customer Service Executive (m/f/d) | Polish, English & French

Łomianki, Poland | Hybrid

Help us deliver Science for a Safer World

Great customer service is about more than answering questions. It’s about making things easy for customers, keeping them informed and making sure they can rely on us when it matters.

We’re looking for a Customer Service Executive (m/f/d)to join our friendly, international team in Łomianki. You’ll support customers around the world, becoming a trusted point of contact for everything from orders and availability to deliveries and product enquiries.

At LGC Standards, the work we do supports laboratories and organisations across more than 120 countries. Every accurate order, helpful conversation and smooth delivery contributes to our wider purpose: Science for a Safer World.

What you’ll be doing

You’ll take ownership of the customer journey from enquiry through to delivery, including:

• Supporting customers by email and phone with questions around pricing, product availability, orders and deliveries
• Processing customer orders accurately and ensuring all details are complete
• Keeping customers informed about order status, changes, backorders and shipping
• Working closely with colleagues across the business to resolve queries and find the right solutions
• Acting as the voice of the customer internally, making sure their needs are understood
• Coordinating requests with the appropriate teams and following up to ensure nothing gets lost along the way
• Working with our ERP and sales systems to maintain accurate customer and order information
• Following our quality processes and standards, including ISO 13485 and ISO 9001

Qualifications

What you’ll bring

You don’t need to know everything about our products from day one. What matters most is that you enjoy helping customers, communicate clearly and take pride in getting the details right.

We’re looking for someone with:

• Experience in customer service, sales support, order management or order entry
• Native-level Polish
• English and French at B2 level or above
• Strong communication skills and a friendly, proactive approach
• Great attention to detail and strong organisational skills
• Confidence working both independently and as part of a team
• Experience working with ERP systems, ideally IFS
• Experience with Salesforce would be an advantage

Why join us?

You’ll become part of a growing, international business where customer service plays an important role in connecting our science with the people and organisations who depend on it.

We offer a hybrid working model, giving you the flexibility to combine working from home with time alongside the team in Łomianki.

If you enjoy solving problems, building positive customer relationships and working in an international environment, we’d love to hear from you.

Join LGC Standards and help us deliver Science for a Safer World.

Additional Information

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our websitewww.lgcgroup.com

#scienceforasaferworld