Customer Service Executive (m/f/d)

LGC; Łomianki; Hybrid; PLN 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

LGC Standards in Łomianki, Poland, is seeking a Customer Service Executive to join our international team. You will handle inquiries, process orders, manage pricing and delivery questions, and ensure accurate information in our ERP systems.

You will support customers globally, liaise with internal teams, and act as the voice of the customer. A hybrid work model offers flexibility between home and on-site collaboration.

Qualifications

• Native-level Polish is essential.
• English and French at B2 level or higher are required.
• Experience in customer service, sales support or order management.
• Familiarity with ERP systems (IFS) is advantageous.
• Experience with Salesforce would be an asset.

Responsibilities

• Take ownership of the customer journey from enquiry through to delivery.
• Support customers by email and phone with questions around pricing, product availability, orders and deliveries.
• Process customer orders accurately and ensure all details are complete.
• Keep customers informed about order status, changes and shipping.
• Work with colleagues across the business to resolve queries and find solutions.
• Act as the voice of the customer internally to ensure needs are understood.
• Coordinate requests with the appropriate teams and follow up to avoid missed items.
• Use ERP and sales systems to maintain accurate customer and order data.
• Follow ISO quality processes including ISO 13485 and ISO 9001.

Skills

Polish (native)

English (B2+)

French (B2+)

Customer service experience

Order management

Tools

IFS

Salesforce

Job description

Job Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Customer Service Executive (m/f/d) | Polish, English & French

Łomianki, Poland | Hybrid

Help us deliver Science for a Safer World

Great customer service is about more than answering questions. Its about making things easy for customers, keeping them informed and making sure they can rely on us when it matters.

We're looking for a Customer Service Executive (m/f/d) to join our friendly, international team in Łomianki. You'll support customers around the world, becoming a trusted point of contact for everything from orders and availability to deliveries and product enquiries.

At LGC Standards, the work we do supports laboratories and organisations across more than 120 countries. Every accurate order, helpful conversation and smooth delivery contributes to our wider purpose: Science for a Safer World.

What you’ll be doing

You’ll take ownership of the customer journey from enquiry through to delivery, including:

• Supporting customers by email and phone with questions around pricing, product availability, orders and deliveries


• Processing customer orders accurately and ensuring all details are complete


• Keeping customers informed about order status, changes, backorders and shipping


• Working closely with colleagues across the business to resolve queries and find the right solutions


• Acting as the voice of the customer internally, making sure their needs are understood


• Coordinating requests with the appropriate teams and following up to ensure nothing gets lost along the way


• Working with our ERP and sales systems to maintain accurate customer and order information


• Following our quality processes and standards, including ISO 13485 and ISO 9001

Qualifications

What you’ll bring

You don’t need to know everything about our products from day one. What matters most is that you enjoy helping customers, communicate clearly and take pride in getting the details right.

We're looking for someone with:

• Experience in customer service, sales support, order management or order entry


• Native-level Polish


• English and French at B2 level or above


• Strong communication skills and a friendly, proactive approach


• Great attention to detail and strong organisational skills


• Confidence working both independently and as part of a team


• Experience working with ERP systems, ideally IFS


• Experience with Salesforce would be an advantage

Why join us?

You'll become part of a growing, international business where customer service plays an important role in connecting our science with the people and organisations who depend on it.

We offer a hybrid working model, giving you the flexibility to combine working from home with time alongside the team in Łomianki.

If you enjoy solving problems, building positive customer relationships and working in an international environment, we'd love to hear from you.

Join LGC Standards and help us deliver Science for a Safer World.

Additional Information

Our values

• PASSION


• CURIOSITY


• INTEGRITY


• BRILLIANCE


• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld