MSP Programme Manager

Allegis Group Services, Inc.; Polska; On-site; PLN 180,000 - 240,000; Full time

Job summary

Allegis Group Services, Inc. is seeking a Programme Manager to run the Programme Office in support of Workforce Management Solutions for a client engagement.

The role provides leadership to a team of specialists, oversees SLAs, budgeting, and vendor relationships, and ensures successful program delivery across multiple accounts. You will coordinate with customers and suppliers, lead negotiations, and implement workforce management processes, with travel as needed to key accounts.

Qualifications

• Experience leading an MSP client in a senior capacity.
• Strong negotiation and relationship management with customers and suppliers.
• Thorough understanding of workforce management processes and financial implications.

Responsibilities

• Provides leadership and direction to a team of Lead Programme Specialists, ensuring high performance and accountability.
• Manages customer relations and negotiations with suppliers and customers.
• Ensures achievement of all service level agreements and program goals.
• Oversees budgeting for the Programme Office and ensures resources are allocated effectively.
• Implements and trains staff on vendor management system software and program procedures.
• Prepares periodic status reports for senior management and clients.

Skills

MSP leadership

Executive stakeholder engagement

Customer relations

Contract negotiation

Program management

Communication skills

Tools

Beeline

Fieldglass

Job description

Company Description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

Job Description

The Programme Manager is responsible for the successful operation of the Programme Officein support of Workforce Management Solutions for a client engagement.

Responsibilities

• Provides leadership and direction to a team of Lead Programme Specialists / Programme Specialists, ensuring high performance, development, and accountability

• Responsible for all customer relations and negotiations

• Manages relations with all suppliers

• Responsible for successful achievement of all service level agreements

• Assures that all program personnel are adequately trained on vendor management system provider software and program procedure and policy

• Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives

• Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance

• Estimates time frames, quality and quantity of resources required to successfully achieve program objectives

• Assures that Programme Office ismanaged on budget

• Conducts periodic status checks with customers and team to assess progress against the plan

• Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues

• Acts as a liaison between the customer’s and supplier’s senior management

• Resolves all program issues with customer and suppliers as appropriate

• Travel as necessary to support customer activity at key accounts

• Assist in implementation of the Workforce Management Solution at new customer engagements

• Ability to interact and manage complex customer issues

Qualifications

• Previous experience mananging a MSP client in a leadership capacity

• Beeline/Fieldglass experience

• Thorough understanding of the Workforce Management process, financial implications and benefits

• Experience managing high-level customer and VMS or other vendor relationships

• Ability to engage and sell to executive level clients

• Ability to present conceptual information to all levels of internal and external management

• Excellent customer relations skills

• Demonstrated ability to effectively negotiate large customer contract

• Ability to negotiate with Customers, Suppliers and Contractors

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.