Strategic MSP Customer Success Partner

Vertage Inc.; Polska; Hybrid; PLN 180,000 - 300,000; Full time

Job summary

Impellam is seeking an experienced Business Partner, Customer Success (Program) to join the Program Management Office for a Guidant Global MSP client. You will own commercial strategy, build senior stakeholder relationships, and drive program value through growth opportunities and flawless operations with cross-functional teams.

The role emphasizes customer success, operational excellence, and data-driven decision making, requiring strong communication, leadership, and MSP experience within a

Qualifications

• Knowledge of Staffing Industry, MSP, VMS, Procurement, SOW, HR.
• Experience leading teams to meet service level agreements and KPIs.
• Experience identifying opportunities for process improvement and growth.
• Excellent communication and presentation skills.
• Minimum of 3 years of experience in MSP or staffing management.

Responsibilities

• Commercial Ownership – protect, grow, and defend the account by identifying opportunities to increase spend and program adoption.
• Business Development – proactively hunt for new opportunities within the account across departments and service lines.
• Senior Relationship Management – build trusted relationships with senior client leaders and connect program performance to business outcomes.
• Customer Success Business Partnering – translate program data into practical insight and growth opportunities for stakeholders.
• Client Relationship & Satisfaction Management – maintain relationships with key stakeholders and position the program strategically.
• Commercial Thought Leadership – provide training and market insight for HR, Procurement, Customer Success, and Hiring Managers.
• Communication – support communications reinforcing account growth and stakeholder alignment.
• Issue Resolution – manage program and people issues impacting satisfaction and momentum.
• Pipeline Management – maintain visibility to active and future opportunities and engagement steps.
• Forecasting & Target Management – support forecasting using data to identify risks and opportunities.
• QBRs & Business Reviews – prepare insights on performance, value, pipeline, and trends.
• Day-to-Day Operations – ensure SLA/KPI compliance across teams and vendors.

Skills

Stakeholder management

Business development

Program governance

Service delivery coordination

Excellent communication

Tools

MS Excel

MS PowerPoint

Salesforce

Microsoft Dynamics

Power BI

ZoomInfo

Job description

Impellam is seeking an experienced Business Partner, Customer Success (Program) to join the Program Management Office for a Guidant Global MSP client. You will own commercial strategy, build senior stakeholder relationships, and drive program value through growth opportunities and flawless operations with cross-functional teams.

The role emphasizes customer success, operational excellence, and data-driven decision making, requiring strong communication, leadership, and MSP experience within a