MSP Program Professional (HR)

ManpowerGroup Talent Solutions; Poland; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Career development opportunities

Remote working option

Private medical care

Life insurance

Job summary

ManpowerGroup Talent Solutions is seeking a proactive professional to coordinate the hiring process of external talent for large corporate clients in a business-oriented environment, preferably HR.

You will support the end-to-end MSP workflow, manage requisitions, and liaise with suppliers and candidates, while promoting knowledge sharing and service excellence across teams.

Qualifications

• 1-4 years of experience in a service oriented business environment, preferably MSP, HR, Talent Acquisition, Recruitment.
• Bachelor’s degree in business or related field or relevant business experience.
• Strong communication skills in English; additional European languages are a plus.
• Excellent organizational, planning and time management skills.
• Ability to deal with various internal and external stakeholders.
• A true 'Team Player' happy to help others.

Responsibilities

• Coordinate end-to-end hiring process for external talent.
• Support the Hiring Manager community with the requisition/submittal process.
• Liaise with program suppliers and candidates/workers; manage relationships.
• Provide business support and clarification on VMS systems.
• Train team members on Service Portfolio and client requests.
• Act as escalation point in MSP governance and stakeholder challenges.
• Join daily team catch-up calls and onboard new joiners.
• Maintain client relations and ensure delivery against KPI/SLA.

Skills

MSP experience

Stakeholder management

English communication

Team collaboration

Organizational skills

Proactive mindset

Education

Bachelor's degree in business or related field

Tools

SAP Fieldglass

Beeline

IQN

Job description

Do you have experience in a business-orientated environment (preferably HR) and are you interested in a role in which you coordinate the hiring process of external talent for large corporate client?

Key Responsibilities &Tasks

• Take active part and support knowledge sharing culture within the organization.
• Providing a business support to clients when it comes to clarification on VMS system.
• Supporting employees by consultative approach and sharing best practice.
• Supporting the Hiring Manager community with the end-to-end hiring process for external talent.
• Implementing and managing the requisition/submittal process and overseeing job placement.
• Liaising with program suppliers and its candidates/workers.
• Troubleshooting and problem resolution.
• Managing the on-going relationships and communication.
• Act as buddy for new joiners.
• Client Relations and Operational delivery
• Acts as a SME for PA team in terms of challenges in MSP stakeholder management peer relationship.
• Supporting your team ensuring on following the Service Portfolio when delivering MSP service and the standard KPI/SLA set in place.
• Train team members on how to use the Service Portfolio and handle new client requests.
• Support in the process of a change requests.
• In the governance, act as the next level up from the PA advising the Clients on Strategic topics and acting as the point of escalation.
• People Engagement
• Join the daily catch-up calls with your team.
• Welcome new team members, explain the on-boarding process and actively take part in the training.
• Participate in weekly one-on-one with your team leader.
• Participate in quarterly career conversations with your team leader: to track your progress on annual goals & objectives and discussing longer term career planning.
• Stakeholder Management and ‘Sales’
• Showcase the ROC as the Central Center of Excellence for MSP Services towards our internal organization, build trust with the countries to enable centralization of services.

Requirements

We are looking for a bright, enthusiastic, flexible and proactive person to join our team. This is a position that requires someone who possesses the following attributes:

• 1-4 years of experience in a service orientated business environment, preferably MSP, HR, Talent Acquisition, Recruitment.
• Bachelor’s degree in business or related field or relevant business experience.
• Good understanding of complex business processes.
• Ability to deal with various internal and external stakeholders.
• Excellent organizational, planning and time management skills.
• Strong communication skills in English language, other European language e.g. German French, Italian, Dutch is a plus.
• Good knowledge of Microsoft Office products including Word, Excel and PowerPoint.
• Knowledge of Vendor Management Systems (VMS Systems) such as SAP Fieldglass, Beeline, IQN etc. will be an advantage.
• Flexibility and ability to work in a fast paced, dynamic and busy environment.
• The ability to manage a demanding workload, able to priorities and push back where necessary.
• A true 'Team Player' happy to help others.

What we can offer you

• Career opportunity at the leading global recruitment organization.
• Possibility to grow your career towards a position as Team Lead or Manager.
• Possibility to work remotely.
• MultiSport card, private medical care and possibility to join Life Group Insurance.
• Trainings and workshops.
• Great Team with fantastic atmosphere and members which are always happy to support and help.
• Internal initiatives like Learning & Development, Social Media, Event Management, Innovation Labs & much more.