Menu Design & POS Strategy Specialist

SpotOn; Kraków; Hybrid; PLN 75,888 - 94,860; Full time

Benefits offered by this job

Competitive PLN 6,800–8,500 gross per月

Private healthcare

Laptop and equipment provided

Office in Kraków (hybrid)

Relocation package within Poland

Lunch subsidies

Job summary

SpotOn Poland is seeking a Menu Design & Development Specialist to configure and optimize our restaurant POS systems for diverse clients. You will lead complex menu builds, ensure data integrity, and collaborate with Sales, Product, and Support teams.

The ideal candidate has 2–3 years in customer success or related roles, strong analytical skills, and a hospitality mindset. We offer a hybrid Kraków-based role with opportunities for growth and ongoing training.

Qualifications

• 2–3 years of professional experience in customer success or related roles.
• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure, with excellent organizational and prioritization skills.
• Multilingual ability is a plus.

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.

Skills

Customer success

Relationship management

Analytical thinking

Troubleshooting

Multilingual

Cross-functional collaboration

Project management

Mentoring

Education

Associate degree in Hospitality Management, Business Administration, IT or related

Tools

Microsoft Office

Google Suite

Spreadsheet tools

Job description

SpotOn Poland is seeking a Menu Design & Development Specialist to configure and optimize our restaurant POS systems for diverse clients. You will lead complex menu builds, ensure data integrity, and collaborate with Sales, Product, and Support teams.

The ideal candidate has 2–3 years in customer success or related roles, strong analytical skills, and a hospitality mindset. We offer a hybrid Kraków-based role with opportunities for growth and ongoing training.