Menu Design & POS Configuration Lead

SpotOn; Kraków; Hybrid; PLN 75,888 - 94,860; Full time

Benefits offered by this job

Competitive pay 6800-8500 PLN gross on

Private healthcare

e-learning access

Lunch subsidies

Laptop provided

Relocation package within Poland

Job summary

SpotOn seeks a Menu Design & Development Specialist to lead configuration, optimization, and enhancement of our Restaurant POS systems. You will provide expert consultation, oversee complex menu builds, and ensure seamless integration across platforms.

You will partner with cross-functional teams, identify opportunities to improve client operations, and recommend additional SpotOn solutions to drive efficiency and scale across the customer lifecycle.

Qualifications

• 2–3 years of professional experience in customer success or related roles.
• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm under pressure with strong organizational skills.
• Excellent written and verbal communication; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations, menu design, and tech integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate with Sales, Product, Engineering, Support teams.
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems, third-party integrations, and system architecture.
• Availability to work in a hybrid model, with hours 12:00-20:00.

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their development.
• Contribute to documentation and workflow optimization.

Skills

Customer success

Office & Google Suite

Analytical thinking

Multilingual ability

Client-facing consulting

Cross-functional collaboration

Restaurant/m hospitality domain

Education

Associate degree in Hospitality Management/Biz Admin/IT

Tools

POS software systems

Third-party integrations

System architecture

Job description

SpotOn seeks a Menu Design & Development Specialist to lead configuration, optimization, and enhancement of our Restaurant POS systems. You will provide expert consultation, oversee complex menu builds, and ensure seamless integration across platforms.

You will partner with cross-functional teams, identify opportunities to improve client operations, and recommend additional SpotOn solutions to drive efficiency and scale across the customer lifecycle.