Menu Design & Development Specialist - Afternoon shift

SpotOn; Kraków; Hybrid; PLN 75,888 - 94,860; Full time

Benefits offered by this job

Competitive PLN 6,800–8,500 gross per月

Private healthcare

Laptop and equipment provided

Office in Kraków (hybrid)

Relocation package within Poland

Lunch subsidies

Job summary

SpotOn Poland is seeking a Menu Design & Development Specialist to configure and optimize our restaurant POS systems for diverse clients. You will lead complex menu builds, ensure data integrity, and collaborate with Sales, Product, and Support teams.

The ideal candidate has 2–3 years in customer success or related roles, strong analytical skills, and a hospitality mindset. We offer a hybrid Kraków-based role with opportunities for growth and ongoing training.

Qualifications

• 2–3 years of professional experience in customer success or related roles.
• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure, with excellent organizational and prioritization skills.
• Multilingual ability is a plus.

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.

Skills

Customer success

Relationship management

Analytical thinking

Troubleshooting

Multilingual

Cross-functional collaboration

Project management

Mentoring

Education

Associate degree in Hospitality Management, Business Administration, IT or related

Tools

Microsoft Office

Google Suite

Spreadsheet tools

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Menu Design & Development Specialist leads the configuration, optimization, and enhancement of SpotOn’s Restaurant Point-of-Sale (POS) systems for clients. This role provides expert consultation, oversees complex menu builds, and ensures seamless integration across all connected platforms. Partnering closely with cross-functional teams, the Specialist identifies opportunities to improve client operations and recommends additional SpotOn solutions to drive efficiency, scalability, and success throughout the customer lifecycle.

On a Daily Basis, You Will

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.

What skill are we searching for?

• 2 –3 years of professional experience in customer success or related roles.
• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure, with excellent organizational and prioritization skills.
• Exceptional written and verbal communication; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations, menu design, and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support).
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture.
• Availability to work in a hybrid work model, hours 12:00-20:00.

Perfect Candidate Also Has

• Background in the restaurant or hospitality industry
• Experience in fintech or SaaS environments
• Associate degree in Hospitality Management, Business Administration, Information Technology or related field

Here’s a bit about what we have to offer:

• Competitive pay: 6800 - 8500 PLN gross on CoE
• Access to e-learning platforms
• Fully paid private healthcare in LuxMed
• Access to the Worksmile platform with a monthly top-up
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
• A laptop and essential work equipment provided by the company
• New, modern, bright and comfortable office space in the city centre
• A lot of free parking spots around the office
• Access to the company’s library
• Great working atmosphere
• Chill out room with a PlayStation and games
• Free snacks and beverages in a kitchen
• Company parties and social activities
• Employee referral program
• Relocation Package within Poland

The Controller Of Your Personal Data Included In Your Job Offer And Others Collected During The Recruitment Process Is SpotOn Poland Spółka z Ograniczoną Odpowiedzialnością With Its Registered Office In Kraków, Aleja 29 Listopada 20, 31-401 Kraków, E-mail Address [e-mail]. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.