Client Operations Specialist - Afternoon Shift

Jobtailor; Kraków; On-site; PLN 80,352 - 100,440; Full time

Benefits offered by this job

Competitive pay: 7200–9000 PLN gross

Fully paid private healthcare in LuxMed

Access to the Worksmile platform

Subsidized breakfast and lunch

Provided laptop and essential work equipment

Modern office space

Company library access

Great working atmosphere

Chill out room with PlayStation and games

Free snacks and beverages

Company parties and activities

Employee referral program

Relocation package within Poland

Job summary

SpotOn is looking for a Client Operations Specialist in Kraków. You will execute account operations activities including onboarding, ensuring compliance, and driving process efficiency. This role involves managing account updates and maintaining records while coordinating with various teams.

The ideal candidate has 2-3 years of experience in customer success, strong organizational skills, and fluency in English and Polish. The role offers a hybrid work model and various benefits.

Qualifications

• 2–3 years of professional experience in customer success or related roles.
• Proven knowledge of client account management and operational workflows.
• Experience in fintech or SaaS environments preferred.

Responsibilities

• Execute a wide range of account operations activities from onboarding to maintenance.
• Manage end‑to‑end account updates, including setup, provisioning, and add‑on orders.
• Ensure all client account activities meet accuracy, compliance, and service standards.

Skills

Customer success experience

Account management knowledge

Salesforce or comparable CRM experience

Organizational skills

Problem-solving skills

Data validation skills

Fluency in English

Fluency in Polish

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.

• Named the #1 Restaurant POS by G2 (Fall 2025)
• Rated the top‑rated point‑of‑sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Position Objective

The Client Operations Specialist executes a wide range of account operations activities – from onboarding to maintenance – ensuring accuracy, timeliness, and compliance. This role drives quality and consistency across client accounts and contributes to process efficiency within the operations function.

Responsibilities

• Work from 14:00 to 22:00 Polish time in a hybrid model: 3 days per week from the office in Kraków and 2 days per week remote.
• Manage end‑to‑end account updates, including setup, provisioning, rebooks, and add‑on orders.
• Ensure all client account activities meet accuracy, compliance, and service standards.
• Maintain precise records across systems such as Salesforce and internal databases.
• Validate work orders and account details to prevent downstream issues.
• Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.
• Support quality control by reviewing records and identifying data anomalies.
• Recommend process enhancements to improve workflow speed or data integrity.
• Uphold departmental SOPs, SLAs, and compliance standards.
• Deliver high‑quality, accurate work and outcomes by consistently adhering to documented processes, including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and high‑quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• 2–3 years of professional experience in customer success or related roles.
• Proven knowledge of client account management and operational workflows.
• Hands‑on experience with Salesforce or comparable CRM platforms.
• Strong organizational, problem‑solving, and data validation skills.
• Experience in fintech or SaaS environments preferred.
• Fluency in English and Polish (written and verbal).

Benefits

• Competitive pay: 7200–9000 PLN gross on CoE
• Fully paid private health care in LuxMed
• Access to the Worksmile platform with a monthly top‑up
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
• A laptop and essential work equipment provided by the company
• New, modern, bright and comfortable office space in the city centre
• Access to the company’s library
• Great working atmosphere
• Chill out room with a PlayStation and games
• Free snacks and beverages in a kitchen
• Company parties and social activities
• Employee referral program
• Relocation package within Poland

Equal Employment Opportunity

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Other Notes

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.