Medical Information Officer - Polish and German Speaker

Productlife Poland Sp. z.o.o.; Polska; Remote; PLN 42,000 - 64,000; Full time

Job summary

ProductLife Group seeks a Medical Information Officer to support a long-term client project. The role manages medical information, pharmacovigilance and product quality queries, primarily by telephone, with direct communication to healthcare professionals and patients.

This is a permanent, fully remote position based in Poland, EU-based due to client requirements. All three languages—Polish, German, and English—are mandatory for this role, reflecting the multinational client base and reporting

Qualifications

• Bachelor's or Master's degree in a scientific field.
• 1–4 years of experience in medical, healthcare or scientific environment.
• Experience handling medical information, pharmacovigilance or product quality complaints is advantageous.
• Experience communicating with healthcare professionals or patients is highly valued.

Responsibilities

• Handle incoming medical information requests by telephone.
• Receive and document pharmacovigilance cases and product quality complaints.
• Communicate professionally with healthcare professionals and patients.
• Ensure requests and cases are processed accurately and within deadlines.
• Prepare client reports and provide relevant KPIs.
• Maintain complete and accurate records in required systems.
• Follow internal procedures, client requirements and quality standards.
• Contribute to client and customer satisfaction.

Skills

Medical information handling

Pharmacovigilance experience

Client reporting

Communication with healthcare pros

Education

Science degree (Bachelor/Master)

Healthcare qualification (nursing/pharmacy)

Job description

Make a meaningful impact on global healthcare — and grow your career while doing it. At ProductLife Group, you’ll join an innovative, forward‑thinking team operating across the world to shape the future of life sciences through expertise, collaboration, and purpose‑driven work.

ProductLife Group is looking for a Medical Information Officer to support a new, long-term client project. In this role, you will manage medical information, pharmacovigilance and product quality complaint requests, primarily by telephone. You will communicate directly with healthcare professionals and patients while ensuring accurate documentation, timely follow-up and high-quality client reporting. This is a permanent, fully remote position based in Poland. The successful candidate must be based within the European Union due to client and telephone-related requirements.

Responsibilities

• Handle incoming medical information requests by telephone
• Receive and document pharmacovigilance cases and product quality complaints
• Communicate professionally with healthcare professionals and patients
• Ensure requests and cases are processed accurately and within agreed deadlines
• Prepare client reports and provide relevant KPIs
• Maintain complete and accurate records in the required systems
• Follow internal procedures, client requirements and applicable quality standards
• Contribute to a high level of client and customer satisfaction

Experience

• Bachelor's or Master's degree in a scientific field, or a healthcare qualification such as nursing or pharmacy
• 1-4 years of experience in a medical, healthcare or scientific environment
• Previous experience handling medical information, pharmacovigilance or product quality complaints would be an advantage
• Experience communicating with healthcare professionals or patients is highly valued.

Language requirements

• Polish: fluent
• German: fluent
• English: fluent

All three languages are mandatory for this position.

PLG partners with Life Sciences innovators to bring new medicines and technologies to patients, faster. Join a fast-growing, entrepreneurial company where your expertise makes a difference from day one.

• A path for every career stage, from graduate to senior expert
• Exciting, high-impact projects with leading life sciences clients
• International by design
• Hybrid & flexible working
• Continuous learning
• An inclusive & diverse culture