Marketing Operations Specialist

Dla-Piper; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Job summary

DLA Piper is seeking a Data Steward to support marketing activities by maintaining and standardizing data in InterAction, plus handling data quality across internal databases. The role includes GDPR-related communications and collaboration with Marketing and Business Development teams worldwide.

The position is a fixed-term contract for approximately 12 months, based in Warsaw, Poland, with an emphasis on accuracy, process documentation, and cross-functional cooperation.

Qualifications

• Minimum one year of experience in the marketing area or professional services environment.
• Advanced English skills are required, both written and spoken.
• Experience using a CRM system (InterAction) would be valuable.
• Strong organizational and time-management abilities.
• Meticulous attention to detail and excellent communication skills.

Responsibilities

• Be accountable for daily data stewardship: validate new contacts, merge duplicates, standardize data, cleanse data and resolve discrepancies.
• Monitor changes made by users in InterAction and maintain data quality against standards.
• Improve overall data quality in InterAction and ensure correct tagging for efficient data retrieval.
• Create and populate mailing lists in the firm’s CRM system.
• Support GDPR-related communications to clients to ensure regulatory compliance.

Skills

Advanced English

InterAction CRM

Tools

InterAction CRM

Job description

To support marketing activities with maintaining and standardizing the data on the firm’s customer relationship management system (InterAction), retrieving information from internal databases and systems, recording and gathering of all elements of experience data to showcase our credentials as a leading global business law firm. Apart from the data stewardship, the role holder will be also accountable for delivery of a number of administrative tasks related to data maintenance area in accordance with internal service level agreements (SLAs).

This is a fixed-term contract for approximately 12 months.

Main duties and responsibilities

• Be accountable for daily data stewardship: new contacts’ validation, merging duplicate contacts, standardizing the data, data cleanse and resolving discrepancies
• Monitor changes made by users in InterAction
• Monitor and maintain the quality of data on client relationship management system (InterAction) against data standards
• Improve the overall data quality of InterAction
• Ensure the data is stored and tagged correctly to optimize retrieval process in internal databases
• Be responsible for creation and populating mailing lists on the firm’s CRM system
• Assist with distribution of GDPR related communication to clients to ensure applying local regulatory measures in processing client personal data
• Support Marketing and Business Development teams worldwide on data retrieval from internal databases, undertaking more complex searches on CRM system based on defined criteria
• Be accountable for review and processing registrations to international companies’ programs
• Support on directories processes ensuring that the data is updated on external sites
• Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
• Support on delivering pre mailing metrics
• Ensure compliance to all policies, procedures, standard operating procesures
• Create, update and maintain process documentation
• Deputize for Fundamental Data Coordinator in delegated areas and tasks
• Contribute to the reports prepared by the team and/or requested by the manager
• Provide training and guidance to junior team members when necessary
• Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate
• Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice
• Provide support to any other administrative tasks within marketing field where necessary

About you

• Minimum one year of experience in the marketing area, professional services environment or similar
• Advanced English skills
• Experience of using CRM (InterAction) system would be a strong asset
• Good organizational and time management skills
• Meticulous attention to detail
• Strong ability to extract information by questioning, active listening and interviewing
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• Ability to deal with a demanding workload and conflicting priorities in order to meet deadlines
• Comfortable with performing repetitive and time consuming tasks
• Flexibility and a willingness to learn and adapt within the work environment
• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills – able to liaise with staff at all levels
• Demonstrate strong focus on providing excellent customer service
• Highly motivated with a proactive 'can do' attitude
• Ability to work both independently and in a team-oriented, collaborative manner

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.

Marketing, Business Development and Communications

Category

Business Professionals

Location

Warsaw, Poland

Requesting Adjustments

At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success. If you think you may need adjustments or additional support to enable you to participate in our recruitment process, please contact our Recruitment team and we will be happy to support you.

Agile Working

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

Pre-Engagement Screening

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.

Our hiring approach

Our hiring approach enables us to learn about the professional and person you are, and gives you the opportunity to learn about us. Your recruitment experience can differ depending on the type of role you are interviewing for. You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position. For some of our roles we may also use assessment tools, practical exercises, and panel presentations. Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.

We’re redefining what an international law firm can be. With a unique global network and an unparalleled range of expertise, this is where you’ll work on the cases that shape the world and will define your career.

Staying in touch with like-minded people is important to us. Our Talent Community provides unique access to our firm so you can discover why we are a different kind of law firm.

We pride ourselves on the extraordinary impact we make beyond the borders of traditional law. That’s only possible because of the skills our business professionals bring and the environment we create to let them thrive. See where your skills could take you.