Manager IT Systems Administration (all genders)

Paessler AG; Kraków; On-site; PLN 75,000 - 95,000; Full time

Benefits offered by this job

Flexible working hours

Opportunities for skill development

Innovative work environment

Structured onboarding phase

Job summary

Paessler AG is seeking a Manager IT Systems Administration in Kraków, Poland. Responsible for leading a team of system administrators and overseeing the reliability and security of the IT infrastructure, you will ensure seamless operations for 400+ employees in an innovative, international atmosphere. The role requires 7-10 years of experience in IT leadership, strong knowledge of networks and Microsoft environments, and hands-on skills in virtualization and cloud technologies. Join us for a flexible work environment and permanent employment contract.

Qualifications

• 7–10 years of experience in system engineering and IT leadership.
• Proven leadership in developing IT teams.
• Deep knowledge of firewalls and network architecture.
• Hands-on experience with virtualization technologies and cloud platforms.
• Excellent problem-solving and communication skills.

Responsibilities

• Lead the System Administration/IT Service Desk team.
• Ensure stable and secure operation of IT infrastructure.
• Act as primary escalation point for incidents.
• Track and delegate service tickets.
• Communicate team achievements to stakeholders.

Skills

System engineering

Team leadership

Network architecture

Microsoft environments

Linux server administration

Problem-solving

Fluent English

Tools

Microsoft Azure

AWS

Active Directory

Job description

As Manager IT Systems Administration, you are responsible for the planning, implementation, and continuous improvement of our internal IT infrastructure. You lead a team of system administrators as well as our Service Desk, ensuring the reliability, security, and performance of all IT systems and services so that our Paessler colleagues can work smoothly. In this hands‑on role, you not only provide strategic direction but also perform system changes yourself and make sure incidents and service requests are resolved quickly and professionally.

YOUR TASKS

Team Leadership & Personal Management

• Provide disciplinary leadership to the System Administration/IT Service Desk team
• Set goals, conduct performance reviews, and support employee development
• Foster a culture of responsibility, transparency, and knowledge sharing
• Encourage team autonomy and continuous improvement
• Manage capacity and resource planning, as well as assisting in budget planning

Operational Excellence

• Ensure the stable and secure operation of all internal IT infrastructure, including servers, clients, networks, and systems
• Act as the primary escalation point for complex incidents or system outages
• Act as lead on network design and implementation
• Track, prioritize, and delegate service tickets and project tasks
• Oversee documentation and ensure compliance with IT and security policies
• Support the roll‑out and continuous development of IT platforms and tools

Coordination & Communication

• Lead regular team meetings and coordinate cross‑functional collaboration
• Liaise with the VP of IT and external service providers
• Communicate team achievements, challenges, and status updates to stakeholders
• Ensure smooth cooperation with Information Security and Compliance functions

Objectives of the Role

• Establish a stable and efficient system and network administration environment
• Strengthen team capabilities through leadership, coaching, and development
• Support the broader IT goals under the strategic direction of the VP of IT
• IT Improve service delivery and user satisfaction across the organization
• Establish and meet KPIs for the IT team, including adoption of AI tools and workloads

YOUR PROFILE

• 7–10 years of professional experience in system engineering, system administration, and IT leadership roles
• Proven leadership experience in guiding and developing IT teams
• Deep knowledge of firewalls and network architecture
• Extensive experience with Microsoft environments, especially active Directory design, administration, and troubleshooting
• Hands‑on experience with on‑premise virtualization technologies and cloud platforms
• Strong skills in Microsoft and Linux server administration, including installation, configuration, patching, monitoring, and performance optimization
• Excellent problem‑solving and communication skills, with the ability to translate technical topics into language that stakeholders and management can understand
• Fluent English skills, both written and spoken; German is a plus
• Cloud certifications (e.g. Microsoft Azure, AWS) are highly beneficial
• Network administration certifications (e.g. CompTIA Network+ or comparable) are an advantage

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a family‑friendly environment
• Permanent employment contract
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast‑growing midsized company that has been in the market for 20 years. The company is focused on long‑term goals and is currently comprised of 400+ employees

For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential.