Architect IT Operations (all genders)

Paessler AG; Kraków; On-site; PLN 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working hours

A structured onboarding phase

Innovative work environment

Permanent employment contract

Job summary

Paessler AG, located in Kraków, Poland, is seeking an IT Operations Architect to lead the architectural design of its IT operations. The ideal candidate will have over 8 years of experience and a deep understanding of cloud platforms like AWS and Azure, as well as strong networking knowledge. This role includes managing AI solutions and translating business needs into technical architectures. The company values diversity and offers a flexible, family-friendly work environment with growth opportunities.

Qualifications

• 8+ years of experience in IT infrastructure and operations, with at least 3 years in an architecture role.
• Proven expertise in IT server administration across Windows and Linux.
• Strong hands-on experience with AWS, Azure, GCP.
• Deep networking knowledge including DNS, BGP, TCP/IP.
• Familiarity with ITIL-based service management processes.

Responsibilities

• Define and own IT Operations architecture across infrastructure, cloud, and service management.
• Manage AI platforms and implement AI solutions into workflows.
• Conduct hands-on root cause analysis for major incidents.
• Lead architecture review boards and mentor engineers.
• Translate business requirements into technical architecture.

Skills

IT infrastructure and operations experience

IT server administration

Cloud platforms expertise

Networking knowledge

ITIL service management processes

Security concepts knowledge

Fluent English

Education

Relevant certifications (e.g., AWS Solutions Architect)

Job description

As an IT Operations Architect, you will take on a key technical leadership role, shaping and evolving our enterprise IT operations landscape. You will bridge strategic vision with hands‑on technical execution, ensuring that our infrastructure, platforms, and operational processes are scalable, resilient, secure, and closely aligned with business needs.

This role is ideal for someone who has grown from a strong hands‑on background in infrastructure and engineering and now wants to design and drive modern IT operations for a growing company.

YOUR TASKS

• Define and own the IT Operations architecture roadmap across infrastructure, cloud, networking, monitoring, and service management platforms; evaluate IT processes and develop reference architectures, standards, and guardrails.
• Assist in assembling and approving the IT budget; generate and maintain KPIs for the IT team.
• Define and lead IT project management from formulation and initiation through execution and reporting to senior leadership.
• Manage AI platforms and implement AI solutions into IT workflows; evaluate emerging technologies and provide build‑vs‑buy recommendations.
• Design and implement hybrid/multi‑cloud environments (AWS, Azure, GCP) as well as container platforms (Kubernetes, EKS, AKS, GKE) and workload orchestration.
• Design and enforce network segmentation, VPN, SD‑WAN, and zero‑trust network access (ZTNA) models.
• Drive automation of patching, provisioning, compliance checks, and incident response runbooks; lead capacity planning, performance tuning, and bottleneck analysis.
• Conduct hands‑on root cause analysis (RCA) for major incidents and drive permanent fixes.
• Implement security controls aligned with NIST, CIS Benchmarks, ISO 27001, and SOC 2; ensure operational compliance through policy‑as‑code tools (e.g., Open Policy Agent, AWS Config, Azure Policy).
• Lead architecture review boards and govern infrastructure design decisions; mentor and coach senior engineers and architects and conduct technical design reviews.
• Partner with application development, security, and business teams to align operational capabilities with product delivery; serve as a technical escalation point for complex infrastructure and operational issues.
• Translate business requirements into technical architecture and operational models, and produce and maintain high‑quality architecture documentation and runbooks.
• Lead AI adoption and integration of AI into IT processes.

YOUR PROFILE

• 8+ years of experience in IT infrastructure and operations, including at least 3 years in an architecture or principal engineer role.
• Proven expertise in IT server administration across Windows and Linux environments.
• Deep hands‑on experience with major cloud platforms (AWS, Azure, GCP), including administration, hardening, and cost management.
• Strong networking knowledge, including DNS, BGP, TCP/IP, load balancing, firewalls, and VPNs.
• Familiarity with ITIL‑based IT service management processes (incident, change, problem, and capacity management).
• Working knowledge of security concepts such as zero‑trust, IAM, and relevant compliance frameworks.
• Fluent English skills, both written and spoken; German is a plus

Preferred qualifications:

• Relevant certifications such as AWS Solutions Architect Professional, Azure Solutions Architect Expert, or ITIL 4 Managing Professional.
• Experience with FinOps practices and cloud cost optimization.
• Familiarity with AI platform administration and ML‑driven operations.

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a family‑friendly environment
• Permanent employment contract
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast‑growing midsized company that has been in the market for 20 years. The company is focused on long‑term goals and is currently comprised of 400+ employees

IMPORTANT NOTE

For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture.