Architect IT Operations (all genders)

Paessler GmbH; Kraków; On-site; PLN 250,000 - 420,000; Full time

Benefits offered by this job

Permanent employment contract

Flexible working hours

International team environment

Flat hierarchies

Skill development

Job summary

Paessler GmbH in Kraków is seeking an IT Operations Architect to lead our enterprise IT operations architecture. You will shape strategy, design scalable, secure, multi-cloud infrastructure, and mentor engineers.

The role requires 8+ years in IT infrastructure/operations, hands-on experience with AWS/Azure/GCP, Kubernetes, security controls, and policy-as-code. Fluent English; German a plus.

This full-time position offers a permanent contract, flexible hours, and an international team environment.

Qualifications

• 8+ years in IT infrastructure and operations with architecture scope.
• Hands-on experience across AWS, Azure and GCP.
• Strong knowledge of networking, security, and policy-as-code.

Responsibilities

• Define and own IT Operations architecture roadmap across cloud, infrastructure and security.
• Lead budget discussion and KPI governance for the IT team.
• Drive multi-cloud design, automation and operational runbooks.
• Mentor engineers and lead technical design reviews.
• Translate business needs into scalable architectural models.

Skills

IT architecture

Cloud platforms

Kubernetes

Security concepts

Networking basics

Fluent English

Tools

AWS

Azure

GCP

Open Policy Agent

Terraform

Job description

Overview

As an IT Operations Architect, you will take on a key technical leadership role, shaping and evolving our enterprise IT operations landscape. You will bridge strategic vision with hands‑on technical execution, ensuring that our infrastructure, platforms, and operational processes are scalable, resilient, secure, and closely aligned with business needs.

This role is ideal for someone who has moved from a strong hands‑on background in infrastructure and engineering to designing and driving modern IT operations for a growing company.

Applicants must be based in Krakow and surrounding areas. The position is offered on a full‑time employment contract only; a B2B model is not available.

Responsibilities

• Define and own the IT Operations architecture roadmap across infrastructure, cloud, networking, monitoring, and service management platforms; evaluate IT processes and develop reference architectures, standards, and guardrails.
• Assist in assembling and approving the IT budget; generate and maintain KPIs for the IT team.
• Define and lead IT project management from formulation and initiation through execution and reporting to senior leadership.
• Manage AI platforms and implement AI solutions into IT workflows; evaluate emerging technologies and provide build‑vs‑buy recommendations.
• Design and implement hybrid/multi‑cloud environments (AWS, Azure, GCP) as well as container platforms (Kubernetes, EKS, AKS, GKE) and workload orchestration.
• Design and enforce network segmentation, VPN, SD‑WAN, and zero‑trust network access (ZTNA) models.
• Drive automation of patching, provisioning, compliance checks, and incident response runbooks; lead capacity planning, performance tuning, and bottleneck analysis.
• Conduct hands‑on root cause analysis (RCA) for major incidents and drive permanent fixes.
• Implement security controls aligned with NIST, CIS Benchmarks, ISO 27001, and SOC 2; ensure operational compliance through policy‑as‑code tools (e.g., Open Policy Agent, AWS Config, Azure Policy).
• Lead architecture review boards and govern infrastructure design decisions; mentor and coach senior engineers and architects and conduct technical design reviews.
• Partner with application development, security, and business teams to align operational capabilities with product delivery; serve as a technical escalation point for complex infrastructure and operational issues.
• Translate business requirements into technical architecture and operational models, and produce and maintain high‑quality architecture documentation and runbooks.
• Lead AI adoption and integration of AI into IT processes.

Profile

• 8+ years of experience in IT infrastructure and operations, including at least 3 years in an architecture or principal engineer role.
• Proven expertise in IT server administration across Windows and Linux environments.
• Deep hands‑on experience with major cloud platforms (AWS, Azure, GCP), including administration, hardening, and cost management.
• Strong networking knowledge, including DNS, BGP, TCP/IP, load balancing, firewalls, and VPNs.
• Familiarity with ITIL‑based IT service management processes (incident, change, problem, and capacity management).
• Working knowledge of security concepts such as zero‑trust, IAM, and relevant compliance frameworks.
• Fluent English skills, both written and spoken; German is a plus.

Preferred Qualifications

• Relevant certifications such as AWS Solutions Architect Professional, Azure Solutions Architect Expert, or ITIL 4 Managing Professional.
• Experience with FinOps practices and cloud cost optimization.
• Familiarity with AI platform administration and ML‑driven operations.

Benefits

• Many possibilities to further develop your individual skillset.
• Innovative and creative work environment with plenty of room for new ideas.
• A structured onboarding phase with experienced colleagues.
• Flexible working hours and a family‑friendly environment.
• Permanent employment contract.
• A great working atmosphere in an enthusiastic international team with flat hierarchies.
• Paessler is a fast‑growing midsized company that has been in the market for 20 years, with 400+ employees focused on long‑term goals.

Diversity and Inclusion

We celebrate diversity and are committed to equal opportunity, including preferential consideration for applicants with severe disabilities. We value all people, regardless of gender, sexual orientation, background, faith, or physical abilities.