M365 Support Engineer

Seargin; Warszawa; On-site; PLN 170,000 - 230,000; Full time

Job summary

Seargin is seeking an experienced Microsoft 365 Support Engineer to take ownership of enterprise M365 administration, security, governance, compliance, and platform optimization. The role blends hands-on troubleshooting, architectural design, automation, and leadership in a 24×7 support environment.

You will lead RCA, implement permanent fixes across Exchange, SharePoint, OneDrive, and Teams, design security and policy frameworks, and develop PowerShell/Graph automation.

Qualifications

• 4–6 years of hands-on enterprise Microsoft 365 administration
• Expert knowledge of M365 security, governance, compliance, and tenant architecture
• Strong administration of Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Purview
• Advanced Power Platform expertise, including Power Apps, Power Automate, and Dataverse
• Strong PowerShell and Microsoft Graph automation skills
• Solid Entra ID (Azure AD) knowledge, including Conditional Access, MFA, identity governance, and authentication
• Experience with RCA, complex troubleshooting, and permanent issue resolution
• Experience working in a 24×7 rotational support model
• Strong stakeholder management and communication skills
• Ability to mentor and guide L1/L2 support teams

Responsibilities

• Lead complex RCA and implement permanent fixes across Exchange, SharePoint, OneDrive, and Teams
• Design and enforce security, governance, and compliance frameworks
• Manage Conditional Access, DLP, retention, sensitivity labels, and tenant-wide policies
• Architect and implement M365 platform improvements
• Develop advanced PowerShell/Graph automation for administration, reporting, and operations
• Troubleshoot complex Power Automate and Dataverse issues
• Optimize Power Apps for performance, security, and governance
• Support CoE, DLP, ALM, and solution lifecycle initiatives
• Provide architectural guidance on Power Platform environments and data design
• Implement automation and monitoring to improve platform reliability
• Collaborate with architects and service owners on technical decisions
• Mentor L1/L2 teams and improve operational processes through documentation and knowledge sharing
• Support decision-making, resource allocation, team coordination, and task prioritization as required

Skills

Microsoft 365 Administration

M365 Security

M365 Governance

M365 Compliance

Tenant Architecture

Exchange Online

SharePoint Online

OneDrive

Teams

Microsoft Purview

Power Platform

Power Apps

Power Automate

Dataverse

PowerShell

Microsoft Graph

Entra ID / Azure AD

Conditional Access

MFA

RCA / Troubleshooting

24x7 Support

Stakeholder Management

Mentoring L1/L2

Job description

As a dynamic multinational tech company operating in 50 countries, we drive innovation and create projects that shape the future and greatly enhance the quality of life. You will find our solutions supporting advanced AI initiatives, financial analytics, and enterprise-scale digital transformation across global organisations.

About the role

We are looking for an experienced Microsoft 365 Support Engineer to take ownership of enterprise M365 administration, security, governance, compliance, and platform optimization. The role combines hands-on technical troubleshooting, architecture, automation, and leadership, with a strong focus on complex RCA and continuous improvement in a 24×7 support environment.

Must-have Requirements

• 4–6 years of hands-on enterprise Microsoft 365 administration
• Expert knowledge of M365 security, governance, compliance, and tenant architecture
• Strong administration of Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Purview
• Advanced Power Platform expertise, including Power Apps, Power Automate, and Dataverse
• Strong PowerShell and Microsoft Graph automation skills
• Solid Entra ID (Azure AD) knowledge, including Conditional Access, MFA, identity governance, and authentication
• Experience with RCA, complex troubleshooting, and permanent issue resolution
• Experience working in a 24×7 rotational support model
• Strong stakeholder management and communication skills
• Ability to mentor and guide L1/L2 support teams

Responsibilities

• Lead complex RCA and implement permanent fixes across Exchange, SharePoint, OneDrive, and Teams
• Design and enforce security, governance, and compliance frameworks
• Manage Conditional Access, DLP, retention, sensitivity labels, and tenant-wide policies
• Architect and implement M365 platform improvements
• Develop advanced PowerShell/Graph automation for administration, reporting, and operations
• Troubleshoot complex Power Automate and Dataverse issues
• Optimize Power Apps for performance, security, and governance
• Support CoE, DLP, ALM, and solution lifecycle initiatives
• Provide architectural guidance on Power Platform environments and data design
• Implement automation and monitoring to improve platform reliability
• Collaborate with architects and service owners on technical decisions
• Mentor L1/L2 teams and improve operational processes through documentation and knowledge sharing
• Support decision-making, resource allocation, team coordination, and task prioritization as required

To learn more about Seargin, please visit our web page: www.seargin.com