M365 Specialist

SoftwareOne; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Global company culture

Mentor for successful start

President’s Club recognition

Flexible work options with office mix

Lifelong education and training

Job summary

SoftwareOne in Warsaw, Poland, seeks an M365 Specialist to support and enhance Microsoft 365 services for customers. You will collaborate with users, technical teams, and cloud technologies to deliver a seamless digital workplace while expanding knowledge across the Microsoft ecosystem.

The role requires fluent Polish and English, on-site in Warsaw, and a visa for Poland. You will join a global software and cloud solutions provider focused on learning, growth, and customer success.

Qualifications

• Familiarity with Microsoft 365 services (Teams, Exchange Online, SharePoint Online, OneDrive, Entra ID) and related admin tasks.
• Experience supporting users in IT support, service desk, infrastructure, or cloud environments.
• Understanding of user administration, authentication, permissions, and troubleshooting.

Responsibilities

• Provide support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
• Investigate and resolve technical incidents and service requests while ensuring a great user experience.
• Support user onboarding, account administration, licensing, and access management activities.
• Collaborate with colleagues to troubleshoot complex issues and implement service improvements.
• Contribute to knowledge sharing, documentation, and best practices.
• Participate in Microsoft 365 projects, migrations, and ongoing service enhancements.

Skills

Microsoft 365 knowledge

IT support experience

Customer-focused mindset

Curiosity to learn

Organized and detail-oriented

Job description

Do you enjoy solving technical challenges and helping users get the most from Microsoft 365 services?

Would you like to develop your expertise across collaboration, productivity, and cloud technologies while working in an international environment?

Interested in joining a leading global software and cloud solutions provider where learning, knowledge sharing, and career growth are part of everyday work?

Practical Information

Location: Warsaw, Poland | Reports to: Service Delivery Manager | Work arrangement: On-site | Contract type: Full-time | Visa status: Valid working visa for Poland | Language requirements: Fluent/professional Polish and English, written and verbal

As our new M365 Specialist, you will play an important role in supporting and enhancing Microsoft 365 services for our customers. You will work closely with users, technical teams, and cloud technologies to deliver a seamless digital workplace experience while continuously expanding your knowledge across the Microsoft ecosystem.

Key responsibilities

• Provide support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.
• Investigate and resolve technical incidents and service requests while ensuring an excellent user experience.
• Support user onboarding, account administration, licensing, and access management activities.
• Collaborate with experienced colleagues to troubleshoot more complex technical issues and implement service improvements.
• Contribute to knowledge-sharing initiatives, documentation, and operational best practices.
• Participate in Microsoft 365 projects, migrations, and ongoing service enhancement activities.

Job Requirements

• Familiarity with Microsoft 365 technologies such as Teams, Exchange Online, SharePoint Online, OneDrive, or Entra ID.
• Experience supporting users in an IT support, service desk, infrastructure, or cloud environment.
• Understanding of core IT concepts including user administration, authentication, permissions, and troubleshooting.
• Strong communication skills and a customer-focused mindset.
• Curiosity and willingness to learn new technologies and develop technical expertise.
• Organized and detail-oriented approach to problem solving.

Nice to have: Microsoft certifications such as MS-900, AZ-900, or related Microsoft learning achievements.

What’sonoffer

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values )
• Amentorwho supports your successful start and is at your side with advice and action
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Dogreat workfrom anywhere but also visit local office to deliver excellence in teamrelationship
• Lifelong education: A variety oftraining and development opportunities covered by the company
• Hire to Grow: Weoptimizeour internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.