Microsoft 365 Specialist - Global IT & Cloud Collaboration

SoftwareONE Deutschland GmbH; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Global company culture

Mentor support

President’s Club

Flexible work

Lifelong education

Career growth

Job summary

SoftwareOne Deutschland GmbH is seeking a M365 Specialist to support and enhance Microsoft 365 services for customers in an international environment. You will work with users, technical teams, and cloud technologies to deliver a seamless digital workplace while growing your expertise in the Microsoft ecosystem.

You will collaborate with colleagues on incidents, onboarding, licensing, and access management, with an on-site role in Warsaw, Poland.

Qualifications

• Experience supporting users in IT support, service desk, infrastructure, or cloud environment.
• Familiarity with Microsoft 365 technologies such as Teams, Exchange Online, SharePoint Online, OneDrive, or Entra ID.
• Understanding of core IT concepts including user administration, authentication, permissions, and troubleshooting.
• Strong communication skills and a customer-focused mindset.
• Curiosity and willingness to learn new technologies and develop technical expertise.
• Organized and detail-oriented approach to problem solving.

Responsibilities

• Provide support for Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID).
• Investigate and resolve incidents and service requests with a focus on user experience.
• Support onboarding, account administration, licensing, and access management tasks.
• Collaborate with colleagues to troubleshoot complex issues and implement service improvements.
• Contribute to knowledge sharing, documentation, and best practices.
• Participate in Microsoft 365 projects, migrations, and ongoing service enhancements.

Skills

Microsoft 365 familiarity

IT support experience

IT concepts knowledge

Strong communication

Curiosity

Organization

Tools

MS-900

AZ-900

Job description

SoftwareOne Deutschland GmbH is seeking a M365 Specialist to support and enhance Microsoft 365 services for customers in an international environment. You will work with users, technical teams, and cloud technologies to deliver a seamless digital workplace while growing your expertise in the Microsoft ecosystem.

You will collaborate with colleagues on incidents, onboarding, licensing, and access management, with an on-site role in Warsaw, Poland.