Local Outsourcing Governance Lead

Helprise; Warszawa; Hybrid; PLN 180,000 - 270,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Life insurance

Individual development budget

Lumina Learning resources

Team events

Job summary

Helprise is seeking a Local Outsourcing Manager to own and coordinate the local outsourcing governance framework, ensuring alignment with Group policies and local regulatory requirements in Warsaw.

You will monitor the full outsourcing lifecycle from identification through onboarding to exit, coordinate CIF classifications, track KPIs and risk, and serve as the primary local interface with risk, compliance, legal and procurement teams.

Qualifications

• Experience in outsourcing, third-party risk or operational risk in financial services.
• Strong knowledge of DORA, EBA guidelines and ICT third-party risk.
• Experience with inventories, due diligence, risk assessments and governance reporting.
• Experience monitoring KPIs, SLAs and third-party performance.
• Understanding of outsourcing lifecycle management including risk assessment and exit planning.
• Ability to coordinate across local and Group functions in a regulatory environment.
• Strong stakeholder management, communication and influencing skills.
• Analytical, organizational and problem-solving abilities.
• Ability to challenge stakeholders constructively and elevate risks.

Responsibilities

• Own and coordinate the local outsourcing governance framework and standards.
• Implement Group policies locally and align with local regulations.
• Monitor the outsourcing lifecycle from identification to exit.
• Coordinate assessments and governance reviews, classify CIFs.
• Monitor performance against KPIs, KRIs and SLAs; coordinate remediation.
• Review outsourcing risk assessments from regulatory and business perspectives.
• Maintain oversight of sub-outsourcing arrangements and concentration risks.
• Maintain accurate local Outsourcing and DORA Registers.
• Coordinate regulatory notifications, inspections and audits.
• Ensure local arrangements comply with DORA and EBA guidelines.
• Coordinate business continuity and exit planning for critical outsourcing.
• Identify material risks and track remediation to closure.
• Act as local interface between Group Outsourcing and stakeholders.
• Provide guidance on outsourcing governance to local teams.
• Support the local governance committee with reporting.

Skills

Outsourcing

Vendor risk

Regulatory knowledge

Governance reporting

Lifecycle management

Stakeholder management

Analytical thinking

Communication

Problem solving

Job description

Helprise is seeking a Local Outsourcing Manager to own and coordinate the local outsourcing governance framework, ensuring alignment with Group policies and local regulatory requirements in Warsaw.

You will monitor the full outsourcing lifecycle from identification through onboarding to exit, coordinate CIF classifications, track KPIs and risk, and serve as the primary local interface with risk, compliance, legal and procurement teams.