Global Head of Outsourcing Governance & Risk

Helprise; Warszawa; Hybrid; PLN 900,000 - 1,100,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Life insurance

Development budget

Flexible work model

Job summary

Helprise is seeking an experienced Global Head of Outsourcing to lead and develop the Group-wide outsourcing governance framework across multiple entities and jurisdictions. You will set global standards for the full outsourcing lifecycle, align with EBA Outsourcing Guidelines and DORA, and coordinate risk-based assessments with senior stakeholders.

You will oversee Registers of Information, monitor third-party risk, and guide Local Outsourcing Managers while preparing consolidated reports for

Qualifications

• Significant experience in outsourcing governance, third-party risk management, vendor management, operational risk or a related area within financial services.
• Experience in leading or developing a Group-wide / international function across multiple entities or jurisdictions.
• Expert knowledge of EBA Outsourcing Guidelines and DORA, including relevant technical standards and the Register of Information.
• Proven experience designing and implementing outsourcing governance frameworks, registers and governance processes.
• Experience working with financial institutions, banks, fintechs, payment or e-money institutions; cross-border operations is highly desirable.
• Experience engaging with regulators, auditors and senior management.
• Strong understanding of third-party risk, sub-outsourcing, concentration risk, operational resilience and exit planning.
• Excellent stakeholder management, communication, influencing and negotiation skills, with the ability to explain complex regulatory and risk topics to executive-level audiences.
• Strong analytical, strategic and problem-solving skills.

Responsibilities

• Own and continuously develop the Group Outsourcing governance framework, including policies, procedures, methodologies and standards.
• Define and oversee global standards for the end-to-end outsourcing lifecycle.
• Coordinate Group-level outsourcing assessments, approvals and governance reviews, including identification of CIFs and material outsourcing arrangements.
• Ensure the outsourcing framework remains aligned with EBA Outsourcing Guidelines, DORA and related regulatory requirements.
• Oversee the quality and consistency of Outsourcing and DORA Registers of Information across entities.
• Monitor third-party risk, sub-outsourcing, concentration risk and cross-entity dependencies and escalation of material risks where required.
• Define and oversee standards for contractual requirements, exit planning and operational resilience.
• Support supervisory inspections, audits and regulatory information requests, and coordinate remediation of Group-level findings.
• Provide functional leadership, guidance and expertise to Local Outsourcing Managers across different jurisdictions.
• Prepare consolidated reporting for senior management and the Executive Risk and Compliance Committee, covering outsourcing risks, critical providers, incidents, concentration risks, audit findings and exit readiness.
• Work closely with Group Risk, Compliance, TPRM, Legal, Procurement, Technology and business stakeholders to ensure effective governance and consistent practices across the organisation.
• Communicate regulatory and framework changes clearly to local entities and senior stakeholders, including their potential risk and business impact.

Education

A degree in Law, Finance, Business, Economics, Risk Management or a related field

Job description

Helprise is seeking an experienced Global Head of Outsourcing to lead and develop the Group-wide outsourcing governance framework across multiple entities and jurisdictions. You will set global standards for the full outsourcing lifecycle, align with EBA Outsourcing Guidelines and DORA, and coordinate risk-based assessments with senior stakeholders.

You will oversee Registers of Information, monitor third-party risk, and guide Local Outsourcing Managers while preparing consolidated reports for