Level 2 Support Services Analyst - AI & Cloud Ready

Motorola Solutions Systems Polska; Polska; Hybrid; PLN 60,000 - 100,000; Full time

Job summary

Noggin, a Motorola Solutions company, seeks a Level 2 Support Services Analyst in Poland to address complex customer requests promptly and professionally. You will contribute to problem analysis, solution development, and Noggin configuration for clients, ensuring quality service.

You will work with modern service management practices, document insights, and maintain high SLA adherence in a dynamic cloud-enabled environment. Start ASAP and join a global leader in resilience management technology.

Qualifications

• Minimum of 1 year of professional experience in software application support.
• Experience in providing support to non-technical software users.
• Experience in software requirements gathering or problem analysis.
• Familiarity with modern service management practices and systems.
• Preferred: Experience with AI tools or concepts.
• Preferred: Experience with software integrations including APIs and JSON data.
• Preferred: Familiarity with cloud platforms such as AWS and Azure.

Responsibilities

• Start ASAP: Serve as a key contact for resolving complex requests, problems, and inquiries.
• Deliver accurate, timely, and professional assistance via multiple channels to ensure high customer satisfaction.
• Contribute to problem and requirements analysis, solution development, and configuration of Noggin software for clients.

Skills

English (B2)

Software support

Requirements analysis

Service management

AI tools

APIs & JSON

AWS/Azure

Ticketing systems

Communication

Continuous learning

Tools

AWS

Azure

Job description

Noggin, a Motorola Solutions company, seeks a Level 2 Support Services Analyst in Poland to address complex customer requests promptly and professionally. You will contribute to problem analysis, solution development, and Noggin configuration for clients, ensuring quality service.

You will work with modern service management practices, document insights, and maintain high SLA adherence in a dynamic cloud-enabled environment. Start ASAP and join a global leader in resilience management technology.