Learning Support Specialist - M/K

Scania; Gdańsk; On-site; PLN 55,000 - 75,000; Full time

Benefits offered by this job

Private medical care

Life insurance package

Sports card

Friendly and inclusive work culture

Modern office environment

Job summary

Scania is seeking a Learning Support Specialist to deliver high-quality learning support across Europe. You will help learners access resources, support content administration, and coordinate training with instructors and vendors.

The role involves collaborating with L&D, HR, IT and Finance to ensure a smooth learner experience and compliant learning operations. Temporary job offer with a modern office in Poland.

Qualifications

• Experience in Learning Administration, HR Operations or Shared Services.
• Experience supporting LMS administration and reporting.
• Understanding of learning operations processes.

Responsibilities

• Provide learner support and case management for learning inquiries.
• Support publishing and maintenance of learning content and LMS courses.
• Assist with learning cost reporting and invoice processing activities.

Skills

LMS administration

ServiceNow

Organizational skills

Customer focus

Education

Degree in HR/Training/Business Administration

Tools

SAP SuccessFactors

ServiceNow

Job description

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are shaping the future of mobility through innovation, collaboration, and sustainable business practices.

As a Learning Support Specialist, you will play an important role in delivering high-quality learning support services across Scania's European organization. You will support learning systems, digital learning operations, content administration, learner support, and training coordination, helping employees access the learning resources they need to develop and succeed.

About the Role

As part of Scania's Global Knowledge Centre, you will support the day-to-day delivery of learning operations and learning system administration across multiple countries. You will assist learners, managers, instructors, and learning administrators through learning support activities, content publishing, learning assignments, classroom coordination, invoicing support, access management, and issue resolution.

What You'll Do

Learner Support & Case Management

• Process learning-related requests and inquiries
• Provide timely and service-oriented support
• Investigate standard learning system issues
• Escalate complex issues appropriately

Learning Content Administration

• Support publishing and maintenance of learning content
• Administer e-learning and instructor-led courses
• Verify course metadata and assignments
• Support classroom and virtual training coordination
• Collaborate with instructors and vendors
• Support scheduling and learner communications

Learning Finance & Invoicing Support

• Support learning cost reporting
• Review invoices for accuracy
• Assist invoice processing activities

Access Management & Governance

• Process access requests and permission changes
• Support access governance activities
• Follow security and GDPR procedures

Learning Operations & Stakeholder Collaboration

• Cooperate with L&D, HR, IT and Finance
• Support resolution of operational issues
• Contribute to positive learner experience

Data Quality & Compliance

• Support compliance training cycles
• Follow governance requirements

What You Bring

Skills & Capabilities

• Knowledge of SAP SuccessFactors or other LMS
• ServiceNow familiarity
• Strong organization and attention to detail
• Customer-focused mindset

Professional Profile

• Experience in Learning Administration, HR Operations or Shared Services
• Experience supporting LMS administration and reporting
• Understanding of learning operations processes

Your Background

• Degree in HR, Learning & Development, Education Technology, Business Administration or related field
• Understanding of GDPR and data privacy

What Scania Offers

• Private medical care
• Life insurance package
• Sports card
• Friendly and inclusive work culture
• Modern office environment

Become part of an international environment where learning, technology, and people come together to create outstanding development opportunities for employees across Europe.
Temporary job offer.