Lab Technician

SoftServe; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Wellness support

Learning opportunities

Hybrid/Onsite work options

Job summary

SoftServe in Kraków is seeking an IT support specialist to maintain laboratory infrastructure, manage hardware and network equipment, and ensure reliable operation of office and testing environments. You will perform hands‑on IT support, hardware troubleshooting, network administration, and laboratory management.

The role involves setting up and configuring devices, repairing bricked hardware, administering servers, and coordinating logistics for lab equipment, with opportunities to collaborate

Qualifications

• Basic understanding of TCP/IP networking Fundamentals.
• Knowledge of Ethernet and Wi‑Fi technologies and related cabling.
• Familiarity with DHCP and DNS, VLAN concepts.
• Experience with Linux and Windows operating systems.
• Hands‑on experience with system administration and troubleshooting.
• Knowledge of remote administration tools such as SSH and RDP.
• Understanding of user accounts, permissions, and access control.
• Awareness of storage concepts, virtualization, and containers.
• Strong problem‑solving skills and willingness to learn.
• Ability to work independently and manage multiple priorities.
• Good communication and collaboration skills.

Responsibilities

• Maintain laboratory and conference room equipment and perform setup, configuration, and troubleshooting.
• Recover and repair malfunctioning hardware used in testing and development environments.
• Administer laboratory servers with resource allocation and monitoring.
• Manage office network infrastructure and ensure stable connectivity.
• Troubleshoot network issues and support switches, access points and devices.
• Service and replace accessories in hot desks and shared spaces.
• Coordinate logistics for receiving, organizing, packing and shipping equipment.
• Collaborate with building management and external stakeholders on infrastructure.
• Maintain accurate inventory of equipment and assets.
• Support continuous improvement of laboratory operations.

Skills

TCP/IP basics

Ethernet

Wi‑Fi

DHCP/DNS

Linux

Windows

System administration

Remote administration

Access control

Storage concepts

Virtualization

Containers

Troubleshooting

Communication

Tools

SSH

RDP

Network monitoring tools

Job description

In this role, you will support a global technology project focused on developing accessories for conference room cameras used in modern collaboration environments. You will be responsible for maintaining laboratory infrastructure, managing hardware and network equipment, and ensuring reliable operation of office and testing environments. This position combines hands-on IT support, hardware troubleshooting, network administration, and laboratory management.

RESPONSIBILITIES

• Maintain and manage laboratory and conference room equipment, including setup, configuration, integration, and troubleshooting of devices
• Recover and repair malfunctioning or bricked hardware used in testing and development environments
• Administer laboratory servers, including resource allocation, monitoring, and support for engineering teams
• Manage and maintain office network infrastructure, ensuring stable and secure connectivity
• Troubleshoot network issues and support the operation of switches, access points, and connected devices
• Service, repair, and replace accessories used in hot desks and shared workspaces
• Coordinate logistics activities, including receiving, organizing, packing, and shipping equipment
• Collaborate with building management and external stakeholders to support office infrastructure and resolve technical issues
• Maintain accurate inventory of equipment, devices, and laboratory assets
• Support the continuous improvement of laboratory operations and technical environments

REQUIREMENTS

• Basic understanding of TCP/IP networking fundamentals
• Knowledge of Ethernet and Wi-Fi technologies, including switches, access points, and network cabling
• Familiarity with DHCP and DNS, with basic understanding of VLAN concepts
• Experience working with Linux and Windows operating systems
• Hands-on experience with everyday system administration and troubleshooting tasks
• Basic knowledge of remote administration tools such as SSH and RDP
• Understanding of user account management, permissions, and access control
• Awareness of storage concepts, virtualization, and containers
• Strong problem-solving skills and willingness to learn new technologies
• Ability to work independently and effectively manage multiple priorities
• Good communication and collaboration skills

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.

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About us

We are a digital engineering and technology consulting company where expertise grows alongsidepeople. For more than 30years, we have been elevating technology: helping organizations navigate complex businesschallenges by combining deepengineering knowledge with thoughtful, research-backed innovation. Our teams work across keyareas: digitalengineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalablesolutions rooted in realbusiness needs and measurable human impact.

You bring your perspective and ambition. We create an environment where your work meetsclarity, confidence, andpurpose.

We offer

Work from home, from the office, or in a hybrid format that supports focus andcollaboration.

Competitive, market-based pay, benchmarked by role andlocation — plus health coverage, paid time off, wellness support, and learningopportunities.

Approachable leaders who communicate openly, keep teams close to the strategy, andsupport long-term planning.

Advanced tech communities

Stay close to AI/ML, Cloud, Quantum Computing, IoT, andRobotics communities, with projects built on modern frameworks.

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