KYC Middle Office Associate

JPMorgan Chase & Co.; Warszawa; On-site; PLN 130,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in Warsaw seeks a KYC Middle Office Associate within Global Corporate Banking to own onboarding for new clients and manage KYC records renewals. You will act as the single point of contact and build strong relationships with Front Office and back office teams.

This role emphasizes regulatory compliance, timely updates on onboarding progress, and driving process improvements while maintaining a client‑focused, controls‑minded mindset.

Qualifications

• Experience in banking/finance sector.
• Strong written and oral communication with conflict resolution.
• Resilient interpersonal skills to influence and negotiate with partners and senior managers.
• Client-focused with a strong controls mindset.
• Detail-oriented with strong organizational skills.
• Proactive and flexible approach to workload and targets.
• Effective time management for productivity.

Responsibilities

• Manage KYC book of work for Front Office sub‑Line of Business, prioritizing active requests and providing status updates.
• Build partnerships and remove roadblocks with internal partners.
• Work with Front Office to obtain necessary evidence for KYC due diligence.
• Ensure client information is accurate, complete, and compliant with regulatory requirements.
• Coordinate case prioritization with back office teams.
• Stay updated on regulatory changes and communicate impacts to business partners.
• Manage personal workload and escalate risks to management as needed.
• Identify and execute process improvements and guide key process/tech initiatives.
• Serve as a role model to peers and share best practices.

Skills

KYC knowledge

Communication

Interpersonal skills

Time management

Tools

KYC systems

Job description

Join our Global Corporate Banking (GCB) Middle Office Team ensuring seamless client onboarding with strong partnerships and compliance excellence. As a KYC Middle Office Associate within the Global Corporate Banking (GCB) Middle Office Team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Job responsibilities

• Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
• Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners
• Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence
• Ensures all client information is accurate, complete, and compliant with regulatory requirements
• Coordinates case prioritization, capacity planning, and assignment with back office teams
• Stays updated on process changes, regulatory changes, and communicate impacts to business partners
• Manages personal workload and priorities, escalating key risks/issues to management as needed
• Identifies and executes process improvements, providing guidance on key process and technology initiatives
• Serves as a role model to peers, driving training and sharing of best practices
  

Required qualifications, capabilities, and skills

• Relevant experience in banking / finance sector
• Strong written and oral communication skills with experience in conflict resolution
• Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers
• Client-focused with a strong controls mindset
• Hands-on approach with attention to detail and strong organizational skills
• Proactive and flexible approach to workload and team targets
• Effective time management and organizational skills for maximum productivity
  

Preferred qualifications, capabilities, and skills

• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types and legal structures