KYC Associate

IG Markets Ltd; Kraków; On-site; PLN 36,000 - 60,000; Full time

Job summary

IG Group in Kraków is seeking a KYC Associate to join the retail onboarding and financial crime prevention team. You will be the first point of contact for new clients, helping them onboard smoothly while ensuring compliance.

You will work with Compliance, Sales, and Operations to keep onboarding fast, accurate, and low-risk, handling inquiries, maintaining records, and staying up to date with AML/KYC policies.

Qualifications

• Experience in a client-facing, customer service, or administrative role.
• Willingness and aptitude to quickly learn KYC/AML principles and retail client onboarding processes.
• Confident, clear communicator, comfortable handling client queries.
• Strong attention to detail and accuracy.
• Problem-solving mindset, with good judgement on when to escalate.
• Ability to manage a varied workload against KPIs and SLAs.

Responsibilities

• Support end-to-end onboarding of new retail clients, verifying documentation and completing KYC checks in line with policy and regulatory requirements.
• Act as a client-facing point of contact for client queries and complaints related to onboarding and KYC, resolving straightforward cases and escalating complex ones where needed.
• Identify exceptions and discrepancies in retail account opening processes and elevate to senior colleagues.
• Maintain accurate, audit-ready records of KYC checks and client interactions.
• Adhere to agreed KPIs, SLAs, and quality standards.
• Support quality checks on the account opening process and help address any gaps identified.
• Stay up to date with relevant AML/KYC policies and procedures, applying updates to day-to-day work.
• Flag risks, process gaps, or system issues observed during onboarding to the team lead.

Skills

MS Excel

English fluency

Tools

KYC/AML systems

Job description

Job Title KYC Associate Job Description Compensation details will be shared by the recruiter during the first interview.

About IG Group IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

About the Role IG is growing its retail KYC team in Kraków, and this role is the entry point into client onboarding and financial crime prevention at IG. As a KYC Associate, you'll be a first point of contact for new retail clients, helping them onboard smoothly while keeping IG compliant and protected.

About the Team This role sits within the KYC team, reporting into the KYC Team Lead / Manager. The team onboards new retail clients and performs ongoing KYC checks across IG's retail client base, working closely with Compliance, Sales, and wider Operations to keep onboarding fast, accurate, and low-risk.

Key Responsibilities

• Support end-to-end onboarding of new retail clients, verifying documentation and completing KYC checks in line with policy and regulatory requirements.
• Act as a client-facing point of contact for client queries and complaints related to onboarding and KYC, resolving straightforward cases and escalating complex ones where needed.
• Identify exceptions and discrepancies in retail account opening processes and elevate to senior colleagues.
• Maintain accurate, audit-ready records of KYC checks and client interactions.
• Adhere to agreed KPIs, SLAs, and quality standards.
• Support quality checks on the account opening process and help address any gaps identified.
• Stay up to date with relevant AML/KYC policies and procedures, applying updates to day-to-day work.
• Flag risks, process gaps, or system issues observed during onboarding to the team lead.

Role Requirements

• Experience in a client-facing, customer service, or administrative role; up to 1 year in KYC/AML or financial services is a plus.
• Willingness and aptitude to quickly learn KYC/AML principles and retail client onboarding processes.
• Confident, clear communicator, comfortable handling client queries.
• Strong attention to detail and accuracy.
• Problem-solving mindset, with good judgement on when to escape.
• Good working knowledge of MS Excel.
• Ability to manage a varied workload against KPIs and SLAs.
• Fluent written and spoken English.
• Desirable Prior experience in financial services or a regulated industry.
• Exposure to KYC/AML systems or case management tools.
• Experience handling client complaints or resolving service issues.Experiment