Junior Service Quality and AI Development Specialist (m/f/d)

Telekom; Warszawa; Hybrid; PLN 40,000 - 52,000; Part time

Job summary

T-Mobile Polska is seeking a Junior Service Quality and AI Development Specialist in Warsaw. You will analyze customer interactions across calls, chats, and emails to assess service quality and compliance with standards.

The role mixes quality monitoring with collaboration on AI-powered tools to enhance performance. Ideal candidates are experienced in customer service, detail-oriented, and curious about AI applications in quality analysis.

Qualifications

• Experience in customer service, contact center, complaints, back-office or similar environment.
• Ability to follow procedures and pay attention to detail.
• Analytical, accurate and systematic work style.
• Interest in AI tools and technologies like Copilot, ChatGPT, or similar.

Responsibilities

• Assess and analyze customer interactions (calls, chats, emails) for service quality and adherence to procedures.
• Collaborate with AI-powered tools to monitor conversations and identify improvement opportunities.
• Provide recommendations to enhance service quality and process efficiency.
• Support calibration and development of AI solutions for customer service and quality monitoring.
• Clearly formulate conclusions and recommendations for stakeholders.

Skills

Customer service experience

Analytical mindset

Attention to detail

Polish language proficiency

Interest in AI tools

Tools

Speech Analytics

Text Analytics

Job description

# Junior Service Quality and AI Development Specialist (m/f/d)WarsawJunior entryApplication deadline: 30.10.2026Regular (Part Time Possible)T-Mobile Polska## About this job### Your Task* Knowledge of processes and service standards - from the time of implementation, you will learn about our processes and the quality standards in force in the organization. This is the foundation of work in this position.* Customer service quality analysis - you will evaluate phone calls, chats and email correspondence for the quality of service, compliance with company procedures and standards.* Collaboration with AI tools - you will work with solutions that use artificial intelligence to analyze customer conversations and correspondence. Your task will be to verify the correct operation of the systems and identify areas for improvement.* Quality and process development - you will be able to identify recurring problems, trends and opportunities for improvement, and then provide recommendations to support the development of service quality.* Support the development of AI solutions - with knowledge of processes and customer needs, you will help calibrate and develop AI tools to support customer service and quality monitoring even more effectively.### Your Profile* if you have experience in customer service, contact center, complaints, back-office or similar environment* If you understand what the daily work of a consultant looks like and what challenges arise in dealing with the client,* how you can work according to the procedures and pay attention to detail,* if you are an analytical, accurate and systematic person,* you are interested in new technologies and use tools based on artificial intelligence (e.g. Copilot, ChatGPT or similar),* if you want to develop competencies related to the use of AI in the analysis of quality and customer experience,* if you can clearly formulate conclusions and recommendations,* if you speak and write Polish very well.An additional advantage will be* experience in quality monitoring or quality audits,* experience in analyzing customer conversations, chats or correspondence,* Knowledge of Speech Analytics, Text Analytics or other AI solutions supporting data analysis,* experience in the telecommunications industry.### About UsThis position is for people who want to combine the experience gained in customer service with modern technologies. You will have a real impact on the development of the quality of service, while gaining practical experience in the use of artificial intelligence in business.