Junior AI-Driven Service Quality Analyst

Telekom; Warszawa; Hybrid; PLN 40,000 - 52,000; Part time

Job summary

T-Mobile Polska is seeking a Junior Service Quality and AI Development Specialist in Warsaw. You will analyze customer interactions across calls, chats, and emails to assess service quality and compliance with standards.

The role mixes quality monitoring with collaboration on AI-powered tools to enhance performance. Ideal candidates are experienced in customer service, detail-oriented, and curious about AI applications in quality analysis.

Qualifications

• Experience in customer service, contact center, complaints, back-office or similar environment.
• Ability to follow procedures and pay attention to detail.
• Analytical, accurate and systematic work style.
• Interest in AI tools and technologies like Copilot, ChatGPT, or similar.

Responsibilities

• Assess and analyze customer interactions (calls, chats, emails) for service quality and adherence to procedures.
• Collaborate with AI-powered tools to monitor conversations and identify improvement opportunities.
• Provide recommendations to enhance service quality and process efficiency.
• Support calibration and development of AI solutions for customer service and quality monitoring.
• Clearly formulate conclusions and recommendations for stakeholders.

Skills

Customer service experience

Analytical mindset

Attention to detail

Polish language proficiency

Interest in AI tools

Tools

Speech Analytics

Text Analytics

Job description

T-Mobile Polska is seeking a Junior Service Quality and AI Development Specialist in Warsaw. You will analyze customer interactions across calls, chats, and emails to assess service quality and compliance with standards.

The role mixes quality monitoring with collaboration on AI-powered tools to enhance performance. Ideal candidates are experienced in customer service, detail-oriented, and curious about AI applications in quality analysis.