Junior Service Desk Specialist

Swire Renewable Energy; Szczecin; Hybrid; PLN 45,000 - 55,000; Full time

Job summary

Swire Renewable Energy is seeking a Junior Service Desk Specialist to provide first-line IT support to employees, resolving everyday technical issues with hardware, software, and access. You will assist with Windows and Microsoft 365, manage IT requests through the ticketing system, and help with onboarding and offboarding processes.

In this role you will join an international team, gain hands-on experience, and contribute to IT documentation and small improvement initiatives while developing

Qualifications

• Education in IT, CS or related field—completed or in progress.
• Basic knowledge of hardware, software and networking.
• Familiarity with Windows and Microsoft 365.
• Good command of English, written and spoken.
• Genuine interest in technology and willingness to learn.
• Customer-focused and positive attitude.
• Previous helpdesk or technical support experience is welcome, but not essential.

Responsibilities

• Provide first-line IT support to employees and help resolve everyday technical issues.
• Support users with hardware, software and Microsoft 365.
• Manage user accounts, access requests and IT equipment.
• Handle and track requests through the IT ticketing system.
• Support onboarding and offboarding activities.
• Create simple user guides and IT documentation.
• Escalate more complex issues to senior IT team members.
• Support IT projects and continuous improvement initiatives.

Skills

English proficiency

Communication skills

Problem solving

Willingness to learn

Customer-focused

Education

IT/CS related degree

Tools

Windows

Microsoft 365

Job description

Swire Renewable Energy is looking for Junior Service Desk Specialist.

Role overview:

As a Junior Service Desk Specialist, you will provide first-line IT support to employees, helping them resolve everyday technical issues with hardware, software and access. You will also support users with Microsoft 365, manage IT requests through the ticketing system, and assist with onboarding, offboarding and IT equipment setup. It's a great opportunity to gain hands-on experience and develop your IT skills within an international team

What you'll be doing:

• Provide first-line IT support to employees and help resolve everyday technical issues.
• Support users with hardware, software and Microsoft 365.
• Manage user accounts, access requests and IT equipment.
• Handle and track requests through the IT ticketing system.
• Support onboarding and offboarding activities.
• Create simple user guides and IT documentation.
• Escalate more complex issues to senior IT team members.
• Support IT projects and continuous improvement initiatives.

Requirements for this position:

• Education in IT, Computer Science or a related field - completed or in progress
• Basic knowledge of hardware, software and networking.
• Familiarity with Windows and Microsoft 365.
• Good command of English, written and spoken.
• Genuine interest in technology and willingness to learn.
• Good communication and problem-solving skills.
• A customer-focused and positive attitude.
• Previous helpdesk or technical support experience is welcome, but not essential.

About Swire Renewable Energy

Swire Renewable Energy is a global service provider specialised in the installation, inspection, maintenance, and repair of renewable energy infrastructure, particularly focusing on wind. Headquartered in Aarhus, Denmark, SRE has a strong international presence with regional offices strategically located in Australia, Denmark, South Africa, Sweden, Taiwan, and the UK.

Our core services encompass comprehensive project management, engineering expertise, and efficient asset management solutions, catering to clients throughout the entire lifecycle of renewable energy assets, including construction, operational, and decommissioning phases. Our commitment to delivering tailored and innovative services ensures that customers optimise the efficiency and longevity of their renewable energy investments and maximise the production from their assets.

Our people are at the core of our operations, and we remain committed to fostering an inclusive safety culture that prioritises the health, safety, wellbeing, and security of our employees, customers, and partners.