Head of Operations Support

Swire Renewable Energy; Szczecin; On-site; PLN 120,000 - 160,000; Full time

Job summary

Swire Renewable Energy is seeking a Head of Operations Support in Szczecin, Poland. The role focuses on shaping the next growth phase by aligning people, processes and priorities across global operations, with strong emphasis on collaboration across functions and regions.

The successful candidate will lead standard operating processes, drive uniformity, manage resource allocation for projects, and establish performance metrics to monitor and improve efficiency. English fluency is essential.

Qualifications

• Experience leading operations in multi-country environments with diverse employee groups.
• Proven track record delivering internal SLA and performance.
• Experience standardising processes to improve efficiency and reduce duplication.
• Experience leading teams and developing team members.
• Excellent communication and stakeholder facilitation.
• Proficient in Microsoft Office; experience with process development.
• Fluent in English.

Responsibilities

• Define and enforce standard operating processes across all support activities.
• Drive a unified approach to deliver efficient, consistent support across units.
• Lead and manage Operations Support to ensure projects are resourced and mobilised on time.
• Ensure projects have the right people, place and equipment.
• Act as escalation point for delivery issues from support functions.
• Establish metrics and reporting to measure support effectiveness.
• Drive continuous improvement across operational support processes.
• Bridge Operations Delivery teams and Support Functions and resolve issues.

Skills

Operations management leadership

SLA delivery experience

Process standardization

Team leadership

Communication skills

Stakeholder engagement

MS Office proficiency

Process development & implementation

Fluent English

Job description

Job Description

Swire Renewable Energy with its local office in Szczecin, Poland is looking for Head of Operations Support.

Head of Operations Support

Role Overview

We are looking for a Head of Operations Support to help shape the next stage of our journey.

This newly created role offers the opportunity to bring people, processes and priorities together in support of our global operations. Working across functions and regions, you will help build strong foundations for future growth while ensuring a consistent and effective approach across the business.

If you are a collaborative leader with a passion for continuous improvement, we would love to hear from you.

What You’ll Be Doing

• Define and enforce standard operating processes across all support activities.
• Drive a “one way of doing things” approach, to deliver efficient, consistent support across business units.
• Lead and manage the Operations Support functions to ensure projects are fully resourced and supported during project bidding and planning stages to ensure on-time delivery and mobilisation compliance.
• Ensure all projects are supported with the right people, in the right place, at the right time, with the right equipment.
• Act as the escalation point for operational delivery issues arising from support functions.
• Establish performance metrics and reporting systems to measure support function effectiveness in line with expectations.
• Drive continuous improvement initiatives across operational support processes.
• Act as a bridge between the Operations Delivery teams and Support Functions, fostering strong collaboration and acting as the point of escalation to resolve issues.

Requirements For This Position

• Experience in Operations Management Leadership, supporting multi-country environments and diverse employee groups, including technical/field populations.
• Strong track record in supporting internal SLA delivery and performance.
• Experience standardising processes and improving efficiency across teams, functions or regions, with a focus on reducing duplication and improving consistency.
• Demonstrated success in leading teams and supporting the development of team members.
• Excellent communication, stakeholder engagement, and facilitation skills.
• Proficient in Microsoft Office and experienced with process development and implementation.
• Fluent in English

About Swire Renewable Energy

Swire Renewable Energy is a global service provider specialised in the installation, inspection, maintenance, and repair of renewable energy infrastructure, particularly focusing on wind. Headquartered in Aarhus, Denmark, SRE has a strong international presence with regional offices strategically located in Australia, Denmark, South Africa, Sweden, Taiwan, and the UK.

Our core services encompass comprehensive project management, engineering expertise, and efficient asset management solutions, catering to clients throughout the entire lifecycle of renewable energy assets, including construction, operational, and decommissioning phases. Our commitment to delivering tailored and innovative services ensures that customers optimise the efficiency and longevity of their renewable energy investments and maximise the production from their assets.

Our people are at the core of our operations, and we remain committed to fostering an inclusive safety culture that prioritises the health, safety, wellbeing, and security of our employees, customers, and partners.