Junior IT Service Desk Specialist | Microsoft 365 & IT Support

Swire Renewable Energy; Szczecin; Hybrid; PLN 45,000 - 55,000; Full time

Job summary

Swire Renewable Energy is seeking a Junior Service Desk Specialist to provide first-line IT support to employees, resolving everyday technical issues with hardware, software, and access. You will assist with Windows and Microsoft 365, manage IT requests through the ticketing system, and help with onboarding and offboarding processes.

In this role you will join an international team, gain hands-on experience, and contribute to IT documentation and small improvement initiatives while developing

Qualifications

• Education in IT, CS or related field—completed or in progress.
• Basic knowledge of hardware, software and networking.
• Familiarity with Windows and Microsoft 365.
• Good command of English, written and spoken.
• Genuine interest in technology and willingness to learn.
• Customer-focused and positive attitude.
• Previous helpdesk or technical support experience is welcome, but not essential.

Responsibilities

• Provide first-line IT support to employees and help resolve everyday technical issues.
• Support users with hardware, software and Microsoft 365.
• Manage user accounts, access requests and IT equipment.
• Handle and track requests through the IT ticketing system.
• Support onboarding and offboarding activities.
• Create simple user guides and IT documentation.
• Escalate more complex issues to senior IT team members.
• Support IT projects and continuous improvement initiatives.

Skills

English proficiency

Communication skills

Problem solving

Willingness to learn

Customer-focused

Education

IT/CS related degree

Tools

Windows

Microsoft 365

Job description

Swire Renewable Energy is seeking a Junior Service Desk Specialist to provide first-line IT support to employees, resolving everyday technical issues with hardware, software, and access. You will assist with Windows and Microsoft 365, manage IT requests through the ticketing system, and help with onboarding and offboarding processes.

In this role you will join an international team, gain hands-on experience, and contribute to IT documentation and small improvement initiatives while developing