Junior Payments Operations Specialist

Softswiss

Polska

Hybrid

PLN 70,000 - 100,000

Full time

2 days ago

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Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling workshops

Job summary

SOFTSWISS is hiring a Junior Technical Operations Manager to join the PSP Operations Team. You will act as a key contact for resolving transaction and payment issues, roll out custom payment method setups, and analyze recurring problems to drive improvements.

You will combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate processing, and optimize payment workflows across diverse client sites.

Qualifications

Experience in Fintech/Payments industry as an Operations Manager or 2nd line B2B technical support.
Clear understanding of how payment systems work.
Strong knowledge of transaction flows.
Basics of Web architecture.
Higher or incomplete higher education; technical university preferred.
English and Russian at Upper Intermediate or higher.
Some programming basics (data types, operators, functions).

Responsibilities

Respond to technical requests from first-line support regarding transactions and payment methods.
Roll out custom payment method configurations for new clients on their websites.
Troubleshoot payment and transaction issues.
Ensure payment systems operate efficiently.
Interact with payment systems.
Analyze recurring payment problems and report findings.
Collaborate with teams including second-line support, Finance, Account Managers, and B2C.