Global Payments Technical Account Lead

Paymentology; Warszawa; On-site; PLN 240,000 - 360,000; Full time

Job summary

Paymentology, a global issuer-processor, seeks a Technical Account Manager to be the main technical contact for clients, guiding implementation, optimization, and ongoing support across multi-country environments.

You will develop relationships with key customers, deliver strategic guidance on best practices, and collaborate with Product and Engineering to ensure client requirements are met and scalable infrastructure is planned for growth.

Qualifications

• Deep understanding of payments and banking as a service; proven expertise in payment data management.
• ISO 8583 knowledge.
• 8-10 years managing enterprise clients across multiple countries and cultures.
• Strong analytical and critical thinking with excellent attention to detail.
• Proficiency in Microsoft Office Suite for data analysis, communication, and presentations.
• Exceptional customer service orientation and ability to build strong client relationships.
• Strong communication skills, including the ability to engage confidently with C-suite executives.
• Ability to work independently and collaboratively within cross-functional teams.
• Calm and effective under pressure, with strong organisational and project management skills.

Responsibilities

• Develop and maintain strong relationships with key customers as the primary technical contact for technical issues.
• Conduct regular meetings with clients to review technical needs and ensure continuous improvement.
• Provide expert guidance on implementation and optimisation of solutions.
• Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels.
• Act as the Voice of the Client within Paymentology's technical support, Product, and Engineering teams.
• Deliver strategic guidance on best practices and optimal product usage to enhance performance.
• Identify opportunities for clients to improve their technical infrastructure and overall system efficiency.
• Conduct technical assessments and recommend improvements for enhanced reliability and scalability.
• Ensure customers are fully enabled to use Paymentology products and services effectively.
• Monitor client environments proactively to identify and address potential issues.
• Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively.
• Keep clients informed of new product features, updates, and technical developments.
• Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs.
• Participate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence.
• Maintain detailed records of client interactions, issues, resolutions, and technical configurations.

Skills

Payments & BaaS

ISO 8583

Enterprise client management

Analytical thinking

MS Office

Customer relationship

Executive communication

Job description

Paymentology, a global issuer-processor, seeks a Technical Account Manager to be the main technical contact for clients, guiding implementation, optimization, and ongoing support across multi-country environments.

You will develop relationships with key customers, deliver strategic guidance on best practices, and collaborate with Product and Engineering to ensure client requirements are met and scalable infrastructure is planned for growth.