Network Engineer

Ruijie Reyee; Województwo wielkopolskie; On-site; PLN 60,000 - 95,000; Full time

Job summary

Ruijie Reyee is seeking a Sales Support professional to backline technical assistance for system integration and distributors. The role focuses on establishing service processes, improving support quality, and delivering post-sales training to partners.

You will work with TAC and R&D to ensure smooth technical operations and global product releases. Fluency in Polish and English is required, along with strong networking knowledge in Switching/Routing and WLAN.

Qualifications

• 3 years of sales-support experience with enterprise network products.
• Fluent in Polish and English.
• Networking skills: Switching, Routing, WLAN.

Responsibilities

• Provide backend technical assistance and support to System Integration, Distributor and T2 channel partners.
• Establish and own services process system (Services Support, RMA) across covering countries, ensuring service quality.
• Develop channel partner and distributor support skills through post-sales technical training and workshops.
• Collaborate with 2nd level TAC support to address partner and end-user requests.
• Coordinate with R&D on new product features and POC tests for global release.

Skills

Sales support

Interpersonal skills

Communication

Polish

English

Networking

Switching & Routing

Job description

Responsibilities

1. Provide back line technical assistant and support to System Integration, Distributor and T2 channel partner；
2. Establish the services process system (Services Support, RMA process, etc.) with the covering countries and be responsible for the quality of services deliver in those countries;
3. Develop channel partner/system integration/distributor support skill by managing and conducting Post Sales technical training (Certified Training)/workshop regularly；
4. Close collaborate with 2nd Level (TAC) support team to address partner(s) and end customer support requests;
5. Collaborate with R&D team to conduct new product feature and POC tests, help to release to the global market.

Qualifications

1. To have 3 Years technical experience on sales support, maintain of enterprise network products (any of) main stream vendors: Cisco Systems, Hewlett Packard Enterprise, Aruba, Ruckus, Huawei Enterprise, Juniper Networks and working in system integration or value-add distributor
2. Strong responsibility and ability to integrated resource
3. Able to speak Polish and English fluently
4. Technical skills in Switching, Routing, Wireless LAN, and Network Orchestration/Integration is mandatory, additional experience in campus networks are added advantages
5. Certified professional with (any of): CCNP/CCIE [Cisco Systems], ASE/Master ASE [HP Enterprise], Aruba Certified Mobility Professional (ACMP), HCNP/HCIE [Huawei Enterprise], JNCIP/JNCIE [Juniper Networks]
6. Have good interpersonal skill and able to communicate in all level.