Junior IT Support Engineer - Windows & Devices

SOFTSWISS; Suchy Las; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling and professional events

Job summary

SOFTSWISS is seeking a hands-on L1 Support Engineer in Poznań to support workplace stability, endpoint management, and access administration. You will handle equipment provisioning, account creation, and basic diagnostics, while escalating complex infrastructure issues to higher levels.

Strong Windows knowledge and Russian/English skills are required. The role involves maintaining IT processes, documentation, and collaboration with contractors for substantiating corporate standards across local

Qualifications

• Minimum 1 year of experience working with Windows systems in a corporate environment.
• Strong knowledge of MS Windows operating systems.
• Understanding of antivirus protection concepts.
• Understanding of Windows security concepts.

Responsibilities

• Receive and transfer corporate equipment and peripherals for repair per procurement procedures.
• Maintain and update the corporate equipment fleet and assist procurement.
• Provide setup and initial configuration of corporate equipment for new employees (Windows and macOS).
• Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates.
• Manage office access control systems (cards): issuing, replacing, updating, deactivating.

Skills

Windows OS

Antivirus basics

Windows security concepts

Russian language

English B1+

Tools

Active Directory

Group Policy

Jira/Confluence

VMware/Hyper‑V

Job description

SOFTSWISS is seeking a hands-on L1 Support Engineer in Poznań to support workplace stability, endpoint management, and access administration. You will handle equipment provisioning, account creation, and basic diagnostics, while escalating complex infrastructure issues to higher levels.

Strong Windows knowledge and Russian/English skills are required. The role involves maintaining IT processes, documentation, and collaboration with contractors for substantiating corporate standards across local