HR Services Administrator (2nd Shift)

QVC, Inc.; Kraków; Hybrid; PLN 70,000 - 92,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Multisport access

Eye‑care reimbursement

Bonus program

Referral program

Extra annual leave

Mental health support line

Free employee parking

Job summary

QVC Group, Inc. is seeking an HR Services Administrator (2nd Shift) in Kraków for a hybrid role onsite 3–5 days per month at Wielicka 30. Responsibilities include processing HR transactions, supporting employee lifecycle processes for US and other regions, and ensuring SLA‑driven, quality service.

Strong English, analytics and teamwork are essential. Join a Fortune 500 company with a collaborative culture, competitive benefits, and opportunities across global brands.

Qualifications

• Fluent English (C1) is required.
• Experience tracking cases for documentation and workload allocation.
• Proactive approach to change and continuous improvement within the team.
• Strong analytical skills to identify issues, interpret data, and provide insights.
• Excellent communication in an international, matrix organisation with a customer focus.
• Able to work independently and as part of a team.

Responsibilities

• Analyse and process transactions in the HR system and act as primary recipient of workforce administration processes.
• Serve as point of contact for employee lifecycle processes for US, UK, Italy, Germany and Japan.
• Provide quality support with SLA-focused responsiveness and customer satisfaction.
• Coordinate cases with team members to meet service levels.
• Track cases for documentation and work allocation in the case management system.
• Conduct audits of HR data and analyze results to identify issues.

Skills

Fluent English

Case tracking

Continuous improvement

Analytical thinking

Communication skills

Independence and teamwork

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

HR Services Administrator (2nd Shift)

This role is part of the front‑line data processing and management team. It includes entering, maintaining, processing, auditing, and reporting sensitive People and organisational data, as well as supporting tasks associated with large organisational changes. Additionally, the role is responsible for maximising the use of technology capabilities to reduce manual processes and serving as a resource for process‑improvement tasks and special projects.

Where You'll Work

This role is hybrid and will require you to be on‑site at our office on Wielicka 30 in Kraków 3 to 5 times per month. (On‑site days are predetermined and standard across the company)

What You'll Do

• Be responsible for analysing and processing transactions in the HR system and serve as the primary recipient of organisation‑wide workforce administration processes.
• Acts as a point of contact for employee lifecycle processes mainly for US employee but also for those in UK, Italy, Germany and Japan.
• Provide quality support with customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs).
• Coordinate cases with other team members to ensure requests are completed within the required service level agreement.
• Track cases for documentation and work allocation purposes using the case management system.
• Conduct audits of HR system data and analyse audit data to identify issues.

What You'll Bring

• Fluent English language skills (at least C1)
• Experience in tracking cases for documentation and work allocation purposes
• A proactive approach to change and continuous improvement within the team
• Strong analytical skills with the ability to identify issues, interpret data, and provide insights.
• Excellent communication skills and the ability to operate in an international, matrix organisation, with a customer‑oriented mindset.
• The ability to work independently and as part of a team

What we offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye‑care reimbursement
• Company performance‑related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company‑driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking for employees

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com.

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video‑driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast‑paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast‑moving careers!