Junior German-Speaking Cloud & Infra Operations Engineer

Arche Consulting; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

40+ NAIS benefits (Netflix, Spotify, e

Hybrid work model

Home office setup: laptop, monitor, &

Job summary

Arche Consulting seeks a customer coordination and cloud operations specialist to join our team, handling tickets, status updates, and infrastructure monitoring for clients in public and transportation sectors.

You'll work with engineers to maintain highly available systems, communicate with customers, and support daily administrative tasks in cloud environments and business-critical platforms. Hybrid work is offered after onboarding.

Qualifications

• Basic knowledge of cloud services and cloud administration.
• Experience with monitoring tools and customer communication.
• Knowledge of ITIL processes (incident, problem, change).
• Strong organizational and task management skills.
• Proactive mindset and willingness to learn new skills.
• Experience with Linux/Unix command-line environments.

Responsibilities

• Ensure availability and stability of services through daily RUN activities.
• Communicate with customers via a ticketing system and follow ITIL practices for incidents and requests.
• Prioritize and coordinate tasks according to SLAs.
• Monitor customer infrastructure, analyze alerts, and escalate issues when needed.
• Work across cloud environments and CLIs for management tasks.
• Collaborate with engineers to troubleshoot incidents and maintain service continuity.
• Contribute to continuous improvement in monitoring, processes, automation, and efficiency.

Skills

German (B2+)

ITIL processes

Organizational skills

Task management

Linux/Unix CLI

Tools

STACKIT

Azure

AWS

Job description

Arche Consulting seeks a customer coordination and cloud operations specialist to join our team, handling tickets, status updates, and infrastructure monitoring for clients in public and transportation sectors.

You'll work with engineers to maintain highly available systems, communicate with customers, and support daily administrative tasks in cloud environments and business-critical platforms. Hybrid work is offered after onboarding.