Junior Infrastructure & Cloud Engineer (German)

Arche Consulting Sp. z o.o.; Katowice; Hybrid; PLN 70,000 - 120,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Learning & development

Hybrid working

Home office package

3 days on, 2 days off

Job summary

Arche Consulting Sp. z o.o.

in Katowice invites a client-focused IT operations specialist to join a team handling customer communication, ticketing, incident updates, and infrastructure monitoring for public and transportation clients. You will ensure service availability, coordinate with customers via a ticketing system, and work with Linux/Unix environments and cloud platforms such as STACKIT, Azure, and AWS.

Qualifications

• Basic knowledge of cloud services such as STACKIT, Azure, AWS, or similar platforms.
• Experience with monitoring tools and ITIL-based incident management.
• Knowledge of ITIL processes (incident, problem, change).
• Strong organizational and task management skills.
• Proactive mindset and willingness to learn.
• Experience with Linux/Unix command-line environments.

Responsibilities

• Ensure the availability and stability of services through day-to-day RUN activities.
• Communicate with customers via a ticketing system following ITIL best practices.
• Prioritize and coordinate tasks in line with SLAs.
• Monitor customer infrastructure using monitoring tools and escalate issues as needed.
• Work with cloud environments and CLI to manage configurations.
• Collaborate to troubleshoot incidents and maintain service continuity.
• Contribute to continuous improvement initiatives in monitoring and operations.

Skills

Cloud administration

ITIL knowledge

Incident management

Customer communication

Organizational skills

Proactive mindset

Education

Bachelor's degree in IT or related field

Tools

Monitoring tools

CLI / Linux

Windows/Linux environments

Job description

You will join a team responsible for customer communication, ticket handling, status updates, and infrastructure monitoring for clients in the public and transportation sectors. In this role, you will be at the heart of day-to-day customer coordination, receiving and managing customer requests, keeping clients informed about incidents and events affecting their infrastructure, and supporting daily administrative and operational activities in cloud environments and business-critical platforms. You will work closely with experienced engineers and consultants, contributing to the maintenance of highly available systems that play an essential role in ensuring our clients’ operational continuity.

Responsibilities:

Ensure the availability and stability of services through day-to-day operational and maintenance activities (RUN).

Communicate with customers via a ticketing system, following ITIL best practices for incident and service request management.

Prioritize and coordinate tasks in line with agreed service levels (SLAs).

Monitor customer infrastructure using dedicated monitoring tools, analyze alerts, and escalte issues when needed.

Work across cloud environments and text-based systems using command-line interfaces (CLI).

Collaborate closely with team members to troubleshoot incidents, resolve operational issues, and maintain service continuity.

Contribute to continuous improvement initiatives focused on monitoring, operational processes, automation, and overall efficiency.

Requirements:

Basic knowledge of cloud services such as STACKIT, Azure, AWS, or similar platforms, with an interest in developing your skills in cloud administration.

Experience with monitoring tools and an understanding of best practices in customer communication and collaboration.

Knowledge of ITIL processes and procedures, particularly incident, problem, and change management.

Strong organizational and task management skills.

A proactive mindset and willingness to continuously learn and develop new skills.

Experience working with different operating systems and confidence using Linux/Unix command-line environments.

Experience with highly available enterprise platforms will be considered an advantage.

Fluent German, at B2+ level or higher.

• Comprehensive benefits package: private medical care with Medicover, including additional packages such as dental care, senior care and oncology support available on preferential terms.
• Life insurance and access to 40+ benefits through our NAIS platform, with options including Netflix, Spotify and a Sports Card.
• Continuous learning and development: access to 70+ training tracks with certification opportunities, including GenAI, Architecture and Google-focused paths.
• Free access to learning platforms: develop your skills with Education First language courses, TED Talks and Udemy Business materials and training.
• Hybrid working model designed to give you flexibility: after completing onboarding, combine work from our modern office with comfortable home working.
• Home office package including a laptop, monitor and chair.
• 3 days of work followed by 2 days off, supporting a predictable work-life rhythm.

Interested in the details? Ask your recruiter about the full benefits package and working arrangements.