Junior Game IT & Hardware Support Engineer

Workplays; Kraków; Hybrid; PLN 78,000 - 112,000; Full time

Benefits offered by this job

Medical Care package

Flexible working hours

Breakfasts, snacks and fruits

Job summary

Sperasoft, a leading game co-development company and part of Keywords Studios, is seeking an IT support specialist to help with hardware, network and software issues. You will install OS/software, order computers, set up networks, manage server tasks (non-admin), and maintain cooling and electrical systems.

Strong English and Polish are required. You will assist end users on-site and remotely, documenting processes precisely and helping procurement to source parts quickly.

Qualifications

• Knowledge in hardware, network, and software troubleshooting.
• Knowledge of Windows 7/8/8.1/10/11 troubleshooting.
• Understanding of Active Directory (user account management).
• Ability to write technical documentation precisely.
• Ability to provide end-user face-to-face and remote support; can-do service attitude and approach.
• Knowledge and understanding of PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively.

Responsibilities

• Processing complicated requests, network, hardware, and specific software troubleshooting.
• Computer ordering, construction, staging, OS, and software installation.
• Networking cabling, bundling, and troubleshooting.
• Server oversight and maintenance (without direct administration).
• Software, electrical, and cooling maintenance.

Skills

Hardware troubleshooting

Network troubleshooting

Software troubleshooting

Windows troubleshooting

Active Directory

Technical documentation

End-user support

Procurement processes

English

Polish

Gamedev support (adv)

Remote support

Jira / Confluence

Git / SVN / Perforce

MS O365

Tools

Jira

Confluence

Git

SVN

Perforce

MS O365

Job description

Sperasoft, a leading game co-development company and part of Keywords Studios, is seeking an IT support specialist to help with hardware, network and software issues. You will install OS/software, order computers, set up networks, manage server tasks (non-admin), and maintain cooling and electrical systems.

Strong English and Polish are required. You will assist end users on-site and remotely, documenting processes precisely and helping procurement to source parts quickly.