Junior Customer Support Specialist (with Italian)

Capgemini; Kraków; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

Netflix, Spotify, Sports card on NAIS

Hybrid work model

120+ training tracks on NEXT platform

Job summary

Capgemini is hiring for a customer service role in an international environment. You will handle inquiries by phone and email, troubleshoot issues, and collaborate with internal teams to resolve cases efficiently.

The role emphasizes strong English and Italian communications, a customer-centric mindset, and willingness to learn within a hybrid work setup. Onboarding includes access to extensive training and career development resources.

Qualifications

• Advanced level of English and Italian with excellent written and verbal communication, listening, and comprehension skills.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities with the capacity to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience with the ability to build lasting relationships and adapt to change.

Responsibilities

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

Skills

Bilingual English & Italian

Excellent communication

Independent worker

Problem solving

Customer service mindset

Adaptability

Education

Bachelor’s degree or student status

Tools

Microsoft Excel

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You’ll join a dynamic team dedicated to providing top-notch customer service. In this role, you will be part of an international environment where every interaction matters. We pride ourselves on being fast, collaborative and innovative - always ready to turn challenges into opportunities.

Your tasks

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

Your profile

• Advanced level of English and Italian, with excellent written and verbal communication, listening, and comprehension skills.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.
• Bachelor’s degree or a student status.

What You'll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com