Junior Customer Service & Warehouse Administration Specialist

TCL; Warszawa; On-site; PLN 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive onboarding

Private medical care

Sports card

Lunch card

Job summary

TCL is hiring a Junior Customer Service & Warehouse Administration Specialist in Warsaw. You will handle order entry, coordinate loading schedules, and liaise between central warehouse and regional sales teams, ensuring smooth communication and timely deliveries.

Ideal candidates bring customer service experience in logistics, familiarity with WMS/ERP systems, and strong English communication. This role offers onboarding, team support, and growth within a global electronics brand in a

Qualifications

• Experience in customer service, logistics and warehousing.
• Hands-on with WMS or ERP systems (e.g., SAP).
• Excellent organizational skills and ability to work under pressure.
• Strong communication in English.

Responsibilities

• Process and enter orders into the system (sharefile/WMS).
• Coordinate loading schedules with warehouse and regional teams.
• Serve as liaison between central warehouse and sales administration.
• Monitor loading and resolve delays or stock issues.
• Log damages, shortages and investigate root causes.
• Prepare daily loading summaries and performance metrics.

Skills

Customer service

Logistics

Warehouse operations

WMS/ERP

Communication

Tools

WMS/ERP systems (SAP)

Job description

Junior Customer Service & Warehouse Administration Specialist

Key Responsibilities

• Order Processing & Entry: Receiving, verifying, and registering loading and transport orders into the system (sharefile/WMS ).
• Loading Schedule Coordination: Slotting and booking delivery/pickup time slots for carriers in close cooperation with the warehouse manager and regional sales administration teams.
• Client & Driver Liaison: Serving as the main point of contact between central warehouse and sales administration teams from different regions , confirming loading schedules, and assisting in efficient communication.
• Loading Process Monitoring: Tracking carrier punctuality and proactively resolving delays or stock availability issues.
• Claims & Discrepancy Handling: Logging reports regarding damages, quantity shortages, or delays, and investigating root causes with the operations team.
• Reporting: Preparing daily loading summaries and operational performance metrics for management.

Requirements

• Previous experience in customer service, logistics & warehousing .
• Hands-on experience with WMS or ERP systems (e.g., SAP).
• Excellent organizational skills, resilience to stress, and the ability to work effectively under pressure.
• Strong communication skills with a proactive, problem-solving mindset.
• Good communication in English (written and spoken)

We offer:

• Comprehensive onboarding and hands-on training
• Support from an experienced, friendly team
• Opportunity to grow into logistics/supply chain processes within a global electronics brand
• Work for one of the most innovative and dynamically growing global brands in consumer electronics
• International, multicultural environment with exposure to global logistics operations
• Real opportunities for upskilling and professional development in a multinational structure
• Private Medical Care
• Sports Card
• Lunch card