Junior Customer Service & Order Management (Hybrid, Gdańsk)

Arrow Enterprise Computing Solutions; Gdańsk; Hybrid; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Premium Medical Care

MultiSport Card

Career development opportunities

Dynamic and collaborative workplace

Job summary

Arrow Global Components, part of Arrow Electronics, is seeking a Junior Customer Service Representative in Gdańsk. The role focuses on supporting business customers throughout the order-to-invoice process and collaborating with Sales, Logistics, and internal teams.

You will handle email communications, occasional calls, and help maintain order accuracy while contributing to backlog management and on-time delivery goals. This entry-level position offers learning in a multinational setting.

Qualifications

• English at B2 level, both written and spoken.
• Strong communication and coordination skills.
• Customer-oriented mindset.
• Accountability and attention to detail.
• Ability to work effectively as part of a team.

Responsibilities

• Managing the order-to-invoice process.
• Communicating with customers and suppliers via email and phone.
• Providing after-sales support to business customers.
• Managing customer orders and maintaining order accuracy.
• Monitoring and handling backlog alerts and backlog changes.
• Supporting customer reserved inventory management.
• Cooperating with Sales, Assets, and Logistics teams.
• Driving on-time delivery performance.
• Building customer satisfaction through proactive communication and problem-solving.
• Contributing to process efficiency and continuous improvement.

Skills

English (B2)

Communication skills

Coordination

Customer-focused

Teamwork

Tools

MS Office

Microsoft Excel

Job description

Arrow Global Components, part of Arrow Electronics, is seeking a Junior Customer Service Representative in Gdańsk. The role focuses on supporting business customers throughout the order-to-invoice process and collaborating with Sales, Logistics, and internal teams.

You will handle email communications, occasional calls, and help maintain order accuracy while contributing to backlog management and on-time delivery goals. This entry-level position offers learning in a multinational setting.