Junior Customer Service Representative

Arrow Enterprise Computing Solutions; Gdańsk; Hybrid; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Premium Medical Care

MultiSport Card

Career development opportunities

Dynamic and collaborative workplace

Job summary

Arrow Global Components, part of Arrow Electronics, is seeking a Junior Customer Service Representative in Gdańsk. The role focuses on supporting business customers throughout the order-to-invoice process and collaborating with Sales, Logistics, and internal teams.

You will handle email communications, occasional calls, and help maintain order accuracy while contributing to backlog management and on-time delivery goals. This entry-level position offers learning in a multinational setting.

Qualifications

• English at B2 level, both written and spoken.
• Strong communication and coordination skills.
• Customer-oriented mindset.
• Accountability and attention to detail.
• Ability to work effectively as part of a team.

Responsibilities

• Managing the order-to-invoice process.
• Communicating with customers and suppliers via email and phone.
• Providing after-sales support to business customers.
• Managing customer orders and maintaining order accuracy.
• Monitoring and handling backlog alerts and backlog changes.
• Supporting customer reserved inventory management.
• Cooperating with Sales, Assets, and Logistics teams.
• Driving on-time delivery performance.
• Building customer satisfaction through proactive communication and problem-solving.
• Contributing to process efficiency and continuous improvement.

Skills

English (B2)

Communication skills

Coordination

Customer-focused

Teamwork

Tools

MS Office

Microsoft Excel

Job description

Position

Junior Customer Service Representative

Job Description

About the Role We are looking for a Customer Service Representative to join our team in Gdańsk! This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.

What You Will Do

As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.

Responsibilities

• Managing the order-to-invoice process
• Communicating with customers and suppliers via email and phone
• Providing after-sales support to business customers
• Managing customer orders and maintaining order accuracy
• Monitoring and handling backlog alerts and requested backlog changes
• Supporting customer reserved inventory management
• Cooperating closely with Sales, Assets, and Logistics teams
• Driving on-time delivery performance in line with customer and company goals
• Building customer satisfaction through proactive communication and problem-solving
• Contributing to process efficiency and continuous improvement

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.

Who You Are

You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment. This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.

Skills & Experience Required

• English at B2 level, both written and spoken
• Strong communication and coordination skills
• Customer-oriented mindset
• Accountability and attention to detail
• Ability to work effectively as part of a team

Nice to Have

• Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role
• Good knowledge of MS Office applications
• Good knowledge of Microsoft Excel
• Polish language skills

What We Offer

• Premium Medical Care programme, including a dental package
• MyBenefit System, including a MultiSport Card and vouchers
• Career development opportunities in a rapidly growing international environment
• Dynamic and collaborative workplace with a friendly atmosphere

Who Are We?

As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.

Location

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type

Full time

Job Category

Sales