Customer Service Representative

Arrow Electronics; Województwo pomorskie; Hybrid; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Premium Medical Care

MyBenefit System + MultiSport Card

Career development opportunities

Dynamic and collaborative workplace

Job summary

Arrow Electronics is seeking a Customer Service Representative in Gdańsk to support customers and internal teams across the order lifecycle. You will manage end-to-end processes from order to invoice and coordinate with Sales, Logistics and Supply Chain.

The role requires English at a professional level, MS Excel proficiency, and prior experience in customer service or order management. The position offers a hybrid work model with 3 days in the Gdańsk office and office-based onboarding.

Qualifications

• English at B2/C1 level, written and spoken.
• Experience in Customer Service or order management.
• Proficient in MS Excel.
• Ability to work in a hybrid setup with initial office onboarding.

Responsibilities

• Manage the end-to-end order lifecycle from order to invoice.
• Communicate with customers and suppliers via email and phone.
• Provide after-sales support to business customers.
• Manage customer orders and maintain order accuracy.
• Monitor backlog alerts and requested backlog changes.
• Support customer reserved inventory management.
• Coordinate with Sales, Assets, and Logistics teams.
• Drive on-time delivery performance aligned with goals.
• Build customer satisfaction through proactive communication and problem-solving.
• Contribute to process efficiency and continuous improvement.

Skills

Customer service

Order management

Communication

MS Excel

Problem solving

Attention to detail

English proficiency

Tools

ERP systems (Oracle/SAP)

Job description

We are looking for a Customer Service Representative to join our team in Gdańsk!

This role is a great opportunity for an experienced customer service professional who enjoys building relationships, solving problems, and delivering outstanding support in a fast-paced international environment. You will play a key role in managing the end-to-end customer experience, ensuring smooth execution of the order-to-invoice process while collaborating closely with Sales, Logistics, Supply Chain, and other internal stakeholders. You will have the opportunity to develop your expertise within a global organization that values collaboration, continuous improvement, and customer excellence.

What You Will Do

As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.

Your Responsibilities Will Include

• Managing the order-to-invoice process
• Communicating with customers and suppliers via email and phone
• Providing after-sales support to business customers
• Managing customer orders and maintaining order accuracy
• Monitoring and handling backlog alerts and requested backlog changes
• Supporting customer reserved inventory management
• Cooperating closely with Sales, Assets, and Logistics teams
• Driving on-time delivery performance in line with customer and company goals
• Building customer satisfaction through proactive communication and problem-solving
• Contributing to process efficiency and continuous improvement

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development,

the first three months are office-based.

Who You Are

You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.

Skills & Experience Required

• English at B2/C1 level, both written and spoken
• Good knowledge of MS Office applications, including Microsoft Excel
• Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role
• Strong resilience and the ability to remain calm and professional in challenging customer situations
• Ability to handle difficult conversations, customer escalations, and changing priorities in a constructive and solution-focused manner
• Strong communication and coordination skills
• Customer-oriented mindset
• Accountability and attention to detail

Nice to Have

• Experience working in an international business environment
• Experience with ERP systems (e.g., Oracle, SAP, or similar)

What We Offer

• Premium Medical Care programme, including a dental package
• MyBenefit System, including a MultiSport Card and vouchers
• Career development opportunities in a rapidly growing international environment
• Dynamic and collaborative workplace with a friendly atmosphere

Who Are We?

As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.